CO VS Code Share Flight Ticketing Debacle
 

I bought one of my employees a R/T ticket on CO from LGW to EWR. We changed the return (EWR to London) from CO metal to a morning CO code share flight on VS, and paid CO the change fee. When he came to check-in at EWR for the flight, VS they refused to issue him a boarding pass as they could not see that he paid for the CO ticket. In the end he had to pay VS $800 to get on the flight.

We have contacted CO and they have offered to refund the return portion of their ticket, which will amount to about $250.00, but they claim that is all they can do. In contacting VS they do not accept responsibility for charging the $800.00, claiming that CO did not send them the right information. The VS message from CO in their reservation system was as follows:

EWRKPVS
.LAXRMVS 161133
CVT05X
REC LOC LAXCOBF17BT111111///IAH/CO/A/US/USD/SU//
SMO RM CO 13SEP18007
1.1XXXXXX/XXXXXMR
1 VS 18N 16SEP$SU EWRLHR HK1 0820. 2000
GEN FAX
1. SSRSEATVSUC1EWRLHR0018N16SEP.N/ASA UNABLE
2. SSRNSSWVSNN1EWRLHR0018N16SEP
RMKS-
1.#CDSH CO8238X/VS0018N16SEP EWRLHR/LAXCOBF17BT111111///IAH/CO/A
/US/USD/SU//
APIS-DATA COLLECTED

16SEP 1133 A02036
T17 563

I cannot interpret all of this information but it does contain the CO PNR, so why didn't the VS agent call CO and get it straightened out?

We cannot seem to get anywhere with CO or VS, so anybody got any suggestions on how to get our $800.00 back that we had to pay VS?

Thank for any help.

When I changed a CO ticket with a code share (KE) online, the changes were listed (flight city pairs) in the credit card statement. Check to see if the CC has this.