Seat Pitch. There is only one reason I book on other carriers - when I can't find flights on which I can reserve exit row or bulkhead coach seats on CO. At 6'6" I simply can't fit into 31 inches. Otherwise I'm happy with the product for price paid.

1. Seat pitch.
2. Seat pitch.
3. Seat pitch.

CO may not want to expand it, but it is a make or break for me on longer flights. Once we burn through the wife's voucher with our Thanksgiving flights, I will never set foot on an international CO plane in Y again. Well, I shouldn't say never, but I'll fight to avoid it.

Or hey, what about some premium economy? I'm leaning long and hard toward just switching full-time to BA for precisely this.

On second thought, don't touch the web site. We're still suffering from "improvements" introduced a year ago!

One and only wish to make hours in coach more tolerable: keep Elite seating elite. Do away with this free-for-all seating at 24 hour check-in. Fill front only when needed. Other airlines can do it, why can't Continental!

That is beyond absurd. :rolleyes:

Quality of wine in F and BF. It's pretty sad, compared to other transcons and international J products.

As something of a 'newbie' on this forum:

1. What is "BF"??, how about just tell it like it is: "B"
2. Add E + and make it higher priced/available for elite upgrades
3. Condense that really weird "Upgrade Reward Chart" to about 3 categories.

Also like the idea of serving pasta in Y. I don't really understand CO's obsession with low-quality beef. Most other airlines favor chicken or pasta.

1. Keep a P Club in BOS
2. More standard reward/mileage upgrade availability
3. Gate standby for BF upgrades (the no-upgrades-within-24hours, we'll-fly-with-seats-empty rule is awful)
4. Introduce Y+ product on TATL/TransPac routes (especially since CO will be cramming 3-3-3 into the new 787s)

I'll disagree with Otter, the OP, on at least two items:
1. Keep us AMEX Platinums in the P Clubs
2. Have some real food in the P Clubs and if it means a small charge for booze in the clubs, so be it.

And the Coup de Grace Want Is...
 

Allow elites to designate which year their EQM's/EQP's fall into, for November and December travel. ^

Many of the above and
Better service in coach on International routes.

Well I guess this gives the execs who are doing the panels on Saturday 9-29 at the DO plenty to be prepared for.

I have requested Hub OPerations (ie RUDE EWR employees) and Product Enhancements as my panels of choice. Looks like mostly everything above are good topics for those panels.

Actually I agree with everything (almost) except banning Amex. Plat. from the PCs. That is the main reason I have an Amex. Platinum

Cheers

1. Elite priority standby and interrupted trip priority standby like other airlines
2. more comfortable seats on RJ's
3. 100% EQM on all fares like other airlines (yes, i am subject to company travel agency)
4. fill center seats from back
5. boarding by elite level, use zones like other airlines
6. actually have elite tagged bags first on the conveyor

Add moisturizer/lotion dispensers in PC restrooms and aircraft lavs.

With TSA restrictions, it is very difficult to carry lotion in your carry-on bag, and flying tends to dry out the skin.

1. Take away the "Offer subject to change without notice." fine print regarding 100% eqm for discounted fares purchased on co.com. Make it permanent.

2. Access in contract lounges for platinums flying coach (e.g. OSL, ARN, CPH).