PC Complaints
 

Recently PC's have been annoying me. That hasn't happened for awhile now, not since the great beer downgrade of eons ago.

1) EWR & CLE - Tables w/ non-functioning power outlets. I get this more and more. I see people all over sitting at the tables yet plugged into the wall. What gives?

2) Lazy agents? I was at ORD and asked the CO agent to look at a record for a flight the next day (I wanted to set seats, the web site was (again) refusing to do it). I didn't tell her what I wanted, I just asked her to pull a record. She asked me if it was for today and when I said no, she refused. She said 'same day service' only. What the heck is this?????? $xxx/year and I can't have an existing reservation looked at????? It's not like I tried to make a reservation or ticket something, etc. Sheesh. Do I have a beef with this agent or is this indeed the policy?

I've been getting alot of that at the IAH South PC. I am also getting tired of the slow internet connections.

Nearly all of the power outlets at the PC in BOS don't work. Not only the ones on the tables, but also the wall outlets. There's only about 4 sockets in the whole club that actually work. (No complaints otherwise)

Another random complaint: The big-screen TV in the TV room at the E PC at IAH gets terrible reception.

The plug issue
 

The plug issue is atually probably more our fault to a degree. They are simply extension coards that are plugged into the floor plugs. As peolpe move theese it breaks them down.... At the same time the tables are not secured to the floor and thus can easily move... SO a true toss up on who is to blame...

So true. One of my favorite PC time-wasting activities is to walk up to an unsuspecting couple and then move all their stuff off the table and tip it up on its side to plug the extension cord back in so I can use the plugs. They are pretty banged up and bent most of the time, but eventually I get it working.

More plugs would be welcome, especially in the EWR C1 PC where half the seats are around those high credenza-like cabinets with lights on them but no plugs available. There must be electricity there; just get an electrician to come in and put a couple quad outlets in the millwork.

I truely have found service to be lacking from both PC & WC agents in the combined club....such service isn't found anywhere else in either system

I think it depends which agents at ORD
 

I have found the front agents to be most unhelpful in all ways. Even a simple question about today's flight is met by "the monitors are around the corner"!!

If the desks by the fireplace are staffed (I'm guessing maybe 50% of the time I've been there), they can be helpful for future reservations.

I realized this other day at CLE and tipped the table up to access the plug - the floor outlet was plated over - you couldn't plug it in at all. That may have been a one-off though, I bet this is what is happening with the others.

There are comment cards in every CO club. If you find a problem, fill out a card and mail it in!

My biggest beef has been the lack of functioning electric outlets. Hopefully, this is changing. They did seem to put quite a few of them into the new IAH A club.

I just don't understand why some of the outlets don't work... Do people shove things in them or what?

My two trips to the PC have both been a little disappointing (but I still sprung for a membership) with the wireless being completely unusable and there being nowhere to plug-in my laptop (IAH C South).

Something else I noticed was the number of people on their phones. I don't mind it but a lot of them were loud and on the verge of being annoying.

I am hoping to figure out more on the IAH-EWR-SEA run and maybe I'll get in a stop at the AS BoardRoom in SEA and try out the soup.

Highly recommended. Some of the finest culinary options in the PC system.

As long as my EWR-SEA flight gets in on time I should be able to make a stop there :)

On the verge? I just don't get this. Are these boors completely clueless about how obnoxious they are. I usually go into the TV rooms at IAH just to get away from the cell phones, and invariably someone will come in and break out the phone. I politely point out the no cell phone signs and usually get a :rolleyes: but they do put it up or leave. Recently a guy came in with his laptop and powered up to play some kind of video game complete with (loud) sound effects. What could I say? The sign only said no cell phones. :mad:

"Excuse me, sir. That is rather loud and this is the quiet room. Would you mind turning down the volume and/or using headphones?"

If you don't ask, the other has no opportunity to refuse and prove that they are really a schmuck and not just oblivious to those around them.

True, and I might have done that, but I was about to leave for my flight, and there was no one else in the room. I did ask a cell phone user once "semi" politely why he would come into the TV room to make a call. His answer: It's the only quiet place in the club, too many people are talking on their cell phones. @:-)