First bad CO experience
 

Without boring everyone or belaboring the point, I had my first very bad CO experience when I was bumped from my flight out of BWI( 6/26) because as it turns out ( after a very long conversation) the flight I was booked on( and had confirmed when I left PHX on 6/15) was moved up 2.5 hours and I was put on a 5:55 flight from BWI which gave me 30 minutes to change gates at the thrice-d**mn** IAH. What was particularly upsetting was that I had no advance knowledge of this by email(which I had checked on 6/24) and only found about the change when I tried to print out my boarding pass as I checked out of my hotel. Is this normal CO procedure to make a significant schedule change like this without any advance communication? If so I guess my OnePass miles will migrate their way to Amtrak.

Schedule changes occur somewhat more frequently that I would have expected. Had this happen many times...purchase a ticket a few months in advance...schedule changes so connection is no longer legal...flight gets changed.

CO Insider, perhaps you can take a look at the notifications of these changes. For some reason, the notification system appears to be quite sporadic. I've seen many similar posts where the OP doesn't get notified of the schedule change in advance...happened to me a couple times as well...only way I found out was by logging into CO.COM and looking at the itinerary.

What flight were you originally booked on?

I have been Plat for five years, my settings are all up-to-date and I have had schedule changes for which I have not been notified.

Surprised this has only happened once....
 

Continental is famous for this type of behavior.

As for the notification, it is hit-or-miss with CAL. But, only having one bad experience with CAL in the NE United States is pretty good. Typically, CAL hires the overweight, lazy, and rude employees and to just have one bad experience with them, I would say your a lucky traveler.

I get notifications from Northwest all the time when flight schedules change. I see no reason CO should be any different.

Welcome to Flyertalk, Scab Pilots Suck! :D

Hi ETManning, sorry to hear about this. We do have an automated program that notifies customers of schedule changes (by email and by phone), so I would be curious to see where we went wrong. If you could PM me with your confirmation number, we'll be glad to research and see what happened.

Thank You
 

It's very comforting to see how quickly Scott repies
to issues like this

Chic

Sorry maybe I overlooked something, but I haven't seen any text messaging (SMS) settings in my profile.

No SMS, but email to phone. The problem is the emails can be long; they get sent as 5 (five!) consecutive messages to my Cingular phone, meaning five times the price.

Verizon would cut off the end; the beginning always had the info I needed.

Native (?) SMS limited to 160 characters would be nice.

I still get frustrated by this. And I do seem to lose some pertinent info after the SMS gets cuts off. :td:

And CO Insider to the rescue once again! Thanks Scott!! Words simply can't describe your involvement on this board. ^^^

How about thanks...for starters!

a 2,5 hour change is pretty dramatic and for a business travelers (and others) could be a major problem with meeting schedules, etc. Personally, CO has always worked with me around schedule changes they create.

One thing that would help is if these notifications were in a bit clearer language.

Dear Otralot:

Heads up we moved you flight ahead 2.5 hours ( flight #/Time/date). Is that a hassle for you? Call us now at and we will happily get things straights and you on your merry way.

Love,

Continental Airlines