Originally Posted by SteveinTX (Post 7425352)

Follow up -

After trying to get through to a customer service supervisor all weekend, Sunday around noon I had success. Up until this point, every time the customer service rep would forward my call to a supervisor, it would ring about seven times and then dump me back in the "hold time 93 minutes" pool.

However, she explained to me this:

(a) My original flight had indeed been cancelled
(b) But that the cancellation happened much later in the day.
(c) And I had switched my flight a little too early to gain benefit from the customer re-accomodation policy statement.

I said, "So you are telling me I should have waiting until the disaster had begun, and then been stranded in Philly?"

"No, you made the right decision if your goal was to get to Houston on time. If your goal was to get a new ticket and not have to pay anything extra, you should have waited."

I know, I know - it was maddening to hear this described to me.

Instead of a refund, I was issued a credit for $200 that I can apply to a future itinerary.

I went ahead and filed my expenses today with the higher rate and explained to my boss I would apply the credit to one of my April flights.

A credit is fine with me - it balances things out for me, but it was a little nuts hearing how I "made a good decision" by acting early, but they would have punished me for it compared to what everyone else did.

"Think of the time I saved Continental by acting early - you did not have to deal with me being on a cancelled flight", I added.

All is well that ends well.

~S