Originally Posted by HeathrowGuy (Post 9512635)

RULE 24 FLIGHT DELAYS/CANCELLATIONS/AIRCRAFT CHANGES (revised December 7, 2007)

C) Change in Schedule - When a Passenger’s Ticketed flight is affected because of a Change in Schedule, CO will, at its
election arrange one of the following:

1) Transport the Passenger on its own flights, subject to availability, to the Destination, next Stopover point, or transfer point shown on its portion of the Ticket, without Stopover in the same class of service, at no additional
cost to the Passenger, provided that a Passenger who paid a Coach fare will only be transported on a flight in First Class or Business First Class Service subject to seat availability and if such flight will provide an earlier arrival
than CO’s next flight on which coach space is available;

2) Reroute Passengers over the lines of one or more carriers when a Change in Schedule results in the cancellation of all CO service between two cities;

3) Advise the Passenger that the value of his or her Ticket may be applied toward future travel on Continental within one year from the date of issue without a change or reissue fee; or

4) Provide a refund in accordance with Rule 27 A) if the Passenger is not transported as provided in C) 1) or 2) above and does not choose to apply the value of his or her Ticket toward future travel as provided in C) 3) above.

http://www.continental.com/web/en-US...2008031001.pdf

Originally Posted by timstravel (Post 11167252)

OK, I have a situation where the schedule change has impacted the passenger as in case 1 - she now arrives almost four hours earlier than originally scheduled.

Problem is, she is connecting to another airline (on a separate ticket) at the CO destination and now faces a six-hour layover. She wants to take option #4 (refund and rebook on CO or another airline.)

One CO agent has told her that she can't get a refund because she's getting in earlier than originally scheduled. I'd guess their argument was that CO has chosen option #1, and that's that. A second apparently refused because the schedule change was made four months or so ago, and said basically that it's too late to do anything about it.

Any chance of getting a refund from CO? If so, what's the best way to try (besides calling?)

Originally Posted by channa (Post 11167698)

Is she having to depart earlier? If they get her in earlier that's usually fine, but that's not a good argument if she also has to leave hours earlier. Just say she can't make it.

Originally Posted by timstravel (Post 11167916)

Only 30 minutes earlier on the departure
{snip}

Originally Posted by stevekoe (Post 13615752)

Does CO do regular schedule changes (i.e. on a specific date) or are they just random occurrences? I have a flight booked out for Memorial Day weekend and would prefer not to have some random happening alter my plans. So, if there is a specific day (like known schedule changes on April 15, for example), then I would know to check on my routing on that day and make any changes as necessary. If it is totally random, I guess I need to just pay attention, huh?

Originally Posted by stevekoe (Post 13615752)

Does CO do regular schedule changes (i.e. on a specific date) or are they just random occurrences?...

Originally Posted by RNE (Post 13617330)

My opinion: Unless something unusual happens, I'd be surprised if the schedule of a Memorial Day weekend flight is changed after March 31. Still possible! But not likely.