[Post website problems here] New CO website....clean but not perfect....
Jul 31, 2006, 6:48 am
#151
Join Date: Aug 2005
Location: NY
Programs: The local deli gives me 1 free sandwich after I buy 10
Posts: 4,026
CO Insider,
Thank you for your list (#98)
Please consider a 'view all reservations' in 'Change/View Existing Reservations' instead of only 15 per page.
I have always liked the CO site above any other airline.
Thank you for your list (#98)
Please consider a 'view all reservations' in 'Change/View Existing Reservations' instead of only 15 per page.
I have always liked the CO site above any other airline.
Jul 31, 2006, 7:18 am
#152
Join Date: Oct 2000
Programs: AA - Lifetime Gold
Posts: 1,513
Give them time... it'll be fixed...
One thing is for certain... it is a faster website which was quite an annoying issue for some time.
I suspect CO's IT folks expected major bugs and anticipated faster and better QA by releasing the new code into production knowing that the members of Flyertalk would provide sufficient bug reporting. Think of the money they saved CO!
I noted the seat assignment problem to their tech support via the online page. I got a generic reply about updating the functionality. I snickered when the link to the customer satisfaction survey did not work.
It's probably all hands on at the IT department therefore the removal of the CO phone number to call them.
Being in the IT business, it would behove the people at the top of the IT chain of command to review what occurred this past weekend. Regardless of what we think personally or professionally, i.e. Cigarman, this upgrade warrants a review of procedure and QA oversight.
I suspect CO's IT folks expected major bugs and anticipated faster and better QA by releasing the new code into production knowing that the members of Flyertalk would provide sufficient bug reporting. Think of the money they saved CO!
I noted the seat assignment problem to their tech support via the online page. I got a generic reply about updating the functionality. I snickered when the link to the customer satisfaction survey did not work.
It's probably all hands on at the IT department therefore the removal of the CO phone number to call them.
Being in the IT business, it would behove the people at the top of the IT chain of command to review what occurred this past weekend. Regardless of what we think personally or professionally, i.e. Cigarman, this upgrade warrants a review of procedure and QA oversight.
Jul 31, 2006, 7:19 am
#153
Join Date: Apr 2003
Location: Houston, Tx /SE Asia
Programs: UA 1K 3MM
Posts: 266
Wow, what an active thread.
Being in the IT biz, I think this site was rushed out too quickly and somewhat disappointing. There are too many instances of poorly placed widget labels, combo boxes that cannot display the full contents, a few links that didn't work as expected, etc.
But worst of all: last night I had access to 3 itineraries for people I do not know. I looked at their seats, receipts, etc. I could have canceled their flights! It makes me worry about my flight IAH-NRT-BKK next week!
Surely a lot of this small issues are being addressed quickly. The big issue, getting itineraries that are not mine, has not happened again.
As this site is evolutionary rather than revolutionary, the rollout is somewhat disappointing. But it'll be just fine soon & I'll be happy to take advantage of it as much as I can!
Being in the IT biz, I think this site was rushed out too quickly and somewhat disappointing. There are too many instances of poorly placed widget labels, combo boxes that cannot display the full contents, a few links that didn't work as expected, etc.
But worst of all: last night I had access to 3 itineraries for people I do not know. I looked at their seats, receipts, etc. I could have canceled their flights! It makes me worry about my flight IAH-NRT-BKK next week!
Surely a lot of this small issues are being addressed quickly. The big issue, getting itineraries that are not mine, has not happened again.
As this site is evolutionary rather than revolutionary, the rollout is somewhat disappointing. But it'll be just fine soon & I'll be happy to take advantage of it as much as I can!
Jul 31, 2006, 7:33 am
#154
FlyerTalk Evangelist
Join Date: Aug 2005
Location: DCA
Programs: Kommissar Giga-Posting Direktor, PWP; Fasano Nouveau Aristocrat; CO Platinum; BD Gold; MR Gold
Posts: 18,733
Originally Posted by cova
I go to co.com (without logging in) and now I see a reservation for someone having gone from BNA to GDL on July 5 returning (today) on July 31. This is from another computer I exclusively use - not the one used yesterday.
I see their names, seats, onepass number, email, phone numbers etc. There are two people on the reservation. Their names & onepass number are nothing close to mine.
This is a MAJOR problem and security issue. CO needs to go back to old system ASAP. Cigarman - this is not just a couple of glitches - but a major security and privacy issue!
And the same person keeps showing everytime I open co.com!
Using IE v6.
I see their names, seats, onepass number, email, phone numbers etc. There are two people on the reservation. Their names & onepass number are nothing close to mine.
This is a MAJOR problem and security issue. CO needs to go back to old system ASAP. Cigarman - this is not just a couple of glitches - but a major security and privacy issue!
And the same person keeps showing everytime I open co.com!
Using IE v6.
Jul 31, 2006, 7:41 am
#155
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,975
When AA released an updated web site several years ago, they didn't cut over to the new one cold turkey. They released new.aa.com and invited their elites to try it for several weeks. The old site remained alive at www.aa.com so if you found a bug on the new one at least you wouldn't be dead in the water. Only after an extensive testing period was their old site replaced with the new. Seems like a very basic software rollout strategy that could have been used here. Time for new management in IT.
We're now at about 48 hours with the new co.com and it's still a mess. They really need to wave the white flag and restore the old site.
We're now at about 48 hours with the new co.com and it's still a mess. They really need to wave the white flag and restore the old site.
Jul 31, 2006, 7:53 am
#156
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,120
Yes. It would have been wise to leave an access point to the old system, something like www.onepass.com, at least temproarily. Now even that address takes you to the new system.
Jul 31, 2006, 7:56 am
#157
Join Date: Aug 2000
Location: Manasquan, NJ
Posts: 1,413
Another minor but really annoying glitch - Baggage Tracing.. Lost bags Friday, tried all weekend to trace them online, but the page directs me to "enter the File Reference number and last name in boxes below". Would be easy enough if there were actually boxes on page! This would explain the 30+ minute hold times to Baggage Resolution Center all weekend, which I of course had time for... Grrrr! Haven't even tried to log in yet, am too afraid!
Robin
Robin
Jul 31, 2006, 8:03 am
#158
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,293
There is also an issue with error messages. Searching for flights/times, I will encounter the message:
"! We could not process your request. Please see the message below and make revisions. "
But, there IS no message below and no indication what, if anything, is there error. Sigh.....
"! We could not process your request. Please see the message below and make revisions. "
But, there IS no message below and no indication what, if anything, is there error. Sigh.....
Jul 31, 2006, 8:46 am
#159
Join Date: Oct 2005
Programs: CO Platt,Hilton Dmnd,Marriott Platt,Hertz Presidents Circle,Avis Preferred Select
Posts: 313
Originally Posted by joslire
Wow, what an active thread.
Being in the IT biz, I think this site was rushed out too quickly and somewhat disappointing. There are too many instances of poorly placed widget labels, combo boxes that cannot display the full contents, a few links that didn't work as expected, etc.
But worst of all: last night I had access to 3 itineraries for people I do not know. I looked at their seats, receipts, etc. I could have canceled their flights! It makes me worry about my flight IAH-NRT-BKK next week!
Surely a lot of this small issues are being addressed quickly. The big issue, getting itineraries that are not mine, has not happened again.
As this site is evolutionary rather than revolutionary, the rollout is somewhat disappointing. But it'll be just fine soon & I'll be happy to take advantage of it as much as I can!
Being in the IT biz, I think this site was rushed out too quickly and somewhat disappointing. There are too many instances of poorly placed widget labels, combo boxes that cannot display the full contents, a few links that didn't work as expected, etc.
But worst of all: last night I had access to 3 itineraries for people I do not know. I looked at their seats, receipts, etc. I could have canceled their flights! It makes me worry about my flight IAH-NRT-BKK next week!
Surely a lot of this small issues are being addressed quickly. The big issue, getting itineraries that are not mine, has not happened again.
As this site is evolutionary rather than revolutionary, the rollout is somewhat disappointing. But it'll be just fine soon & I'll be happy to take advantage of it as much as I can!
This is completely unacceptable! How can we protect personal information: credit card info, home and email address, upcoming trips and account balance.
Jul 31, 2006, 8:49 am
#160
Join Date: May 2005
Location: L.A.
Programs: UA 1K
Posts: 163
Can't wait for this trip!
to on Sat., Oct. 21, 2006
to on Sat., Oct. 21, 2006
to on Tue., Oct. 24, 2006
to on Tue., Oct. 24, 2006
This reservation has been eTicketed and confirmed.
Flight Details:
Depart:
9:30 a.m.
Sat., Oct. 21, 2006
Arrive:
2:47 p.m.
Flight Time:
Flight: 1594
Fare Class:
Meal: None
Change Planes. Connect time in is .
Depart:
3:50 p.m.
Sat., Oct. 21, 2006
Arrive:
5:17 p.m.
Flight Time:
Flight: 3175
Fare Class:
Meal: None
Depart:
12:10 p.m.
Tue., Oct. 24, 2006
Arrive:
1:40 p.m.
Flight Time:
Flight: 2447
Fare Class:
Meal: None
Change Planes. Connect time in is .
Depart:
2:20 p.m.
Tue., Oct. 24, 2006
Arrive:
3:59 p.m.
Flight Time:
Flight: 695
Fare Class:
Meal: None
to on Sat., Oct. 21, 2006
to on Tue., Oct. 24, 2006
to on Tue., Oct. 24, 2006
This reservation has been eTicketed and confirmed.
Flight Details:
Depart:
9:30 a.m.
Sat., Oct. 21, 2006
Arrive:
2:47 p.m.
Flight Time:
Flight: 1594
Fare Class:
Meal: None
Change Planes. Connect time in is .
Depart:
3:50 p.m.
Sat., Oct. 21, 2006
Arrive:
5:17 p.m.
Flight Time:
Flight: 3175
Fare Class:
Meal: None
Depart:
12:10 p.m.
Tue., Oct. 24, 2006
Arrive:
1:40 p.m.
Flight Time:
Flight: 2447
Fare Class:
Meal: None
Change Planes. Connect time in is .
Depart:
2:20 p.m.
Tue., Oct. 24, 2006
Arrive:
3:59 p.m.
Flight Time:
Flight: 695
Fare Class:
Meal: None
Jul 31, 2006, 8:52 am
#161
Join Date: May 2005
Location: L.A.
Programs: UA 1K
Posts: 163
Express Jet now flying 737s?
Flight CO695
Tue., Oct. 24, 2006 at 2:20 p.m.
Continental flight 2447 operated by ExpressJet Airlines, Inc. dba Continental Express.
Equipment - Boeing 737-900
Houston, TX (IAH - Intercontinental) to Los Angeles, CA (LAX)
Class: Economy (L)
Tue., Oct. 24, 2006 at 2:20 p.m.
Continental flight 2447 operated by ExpressJet Airlines, Inc. dba Continental Express.
Equipment - Boeing 737-900
Houston, TX (IAH - Intercontinental) to Los Angeles, CA (LAX)
Class: Economy (L)
Jul 31, 2006, 8:57 am
#162
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Originally Posted by Stripe
When AA released an updated web site several years ago, they didn't cut over to the new one cold turkey. They released new.aa.com and invited their elites to try it for several weeks. The old site remained alive at www.aa.com so if you found a bug on the new one at least you wouldn't be dead in the water. Only after an extensive testing period was their old site replaced with the new. Seems like a very basic software rollout strategy that could have been used here. Time for new management in IT.
We're now at about 48 hours with the new co.com and it's still a mess. They really need to wave the white flag and restore the old site.
We're now at about 48 hours with the new co.com and it's still a mess. They really need to wave the white flag and restore the old site.
This is how CO did it with the previous site several years ago. I think there even was an incentive for booking at new.continental.com to encourage people to try it out.
Jul 31, 2006, 8:59 am
#163
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
Originally Posted by channa
This is how CO did it with the previous site several years ago. I think there even was an incentive for booking at new.continental.com to encourage people to try it out.
I guess Continental is no Pizza Hut.
This is just a bad IT decision.
Jul 31, 2006, 8:59 am
#164
Join Date: Mar 2006
Location: LAX
Programs: BA Gold, A3*G
Posts: 1,121
Originally Posted by radonc1
Has anyone (reading this) bought a revenue ticket today using the new site?
Yes, I tried to purchase a ticket using my Amex CC that the web site had on file for at least the past 3 years. Tonight, it said my CC information was incorrect. I went to the edit form, and refilled all of the spaces with my correct information and it still would not take my CC. I finally gave up (...) However, when I pulled up my confirmed reservations, it was booked and purchased (...)
Yes, I tried to purchase a ticket using my Amex CC that the web site had on file for at least the past 3 years. Tonight, it said my CC information was incorrect. I went to the edit form, and refilled all of the spaces with my correct information and it still would not take my CC. I finally gave up (...) However, when I pulled up my confirmed reservations, it was booked and purchased (...)
Jul 31, 2006, 9:08 am
#165
Join Date: Oct 2004
Location: Sometimes Houston, Sometimes London.
Programs: CO Gold Elite, BA Blue, for the moment - Hyatt Gold Passport, Priority Club, Marriott etc etc
Posts: 2,126
Most Expensive Ticket in CO HISTORY???
At the bottom of my ticketed-on-July 19th reward ticket IAH-LGW-IAH:
Current Account Balance $71,277.00
Miles You Can Purchase $4,000.00
Account Balance After Mileage Purchase $75,277.00
1 Reward(s) $75,000.00
Cost of Miles to Purchase $128.00
Fee $35.00
Taxes/Fees $106.08
Total Price $75,000.00
Wouldn't be so bad but I'm in COACH IAH-LGW!!
I can't change my seats on any of my reservations either... still.
Has anyone tried OLCI yet?? What's THAT like?
Current Account Balance $71,277.00
Miles You Can Purchase $4,000.00
Account Balance After Mileage Purchase $75,277.00
1 Reward(s) $75,000.00
Cost of Miles to Purchase $128.00
Fee $35.00
Taxes/Fees $106.08
Total Price $75,000.00
Wouldn't be so bad but I'm in COACH IAH-LGW!!
I can't change my seats on any of my reservations either... still.
Has anyone tried OLCI yet?? What's THAT like?