Broken Things in BF from Berlin to Newark
 

So I flew BF from berlin to newark on monday. I had a couple of problems with my seat:

1) the arm that held my screen was really loose and it wouldnt stay up (the screen kept falling down)
2) The audio wouldnt work for any of the programs (service attendant tried to reboot it a couple of times, still no luck).
3) My foot rest was broken and it would not extend all the way.

I was traveling with my business partner and he also had problems 1 & 2. I paid full fare for both these tickets and I was wondering if it was worth my time to file a complaint or something. Ive generally had good experiences with flying continental BF, but was wondering how to approach a problem like this. Can I get bonus miles or compensation? Any help would be appreciated. Thanks in advance.

Yes
 

Yes write. Yes, you'll get something, but not a free ticket to Deutschland. Ask for something reasonable. What was the price for 1 ticket? Take 10% of that, multiply by 1 cents/FF mile, and ask for that many OnePass miles.

B7

Unfortunately someone has to be the one to discover broken items and this time it looks like it was you. I'd hope that this AC hadn't been flying around like that for many legs and that it was written up in the maintenance log book as soon as it was discovered. FYI, a non-airworthiness item can be deferred for a certain amount of legs (ideally until it reaches a maintenance station).

As for compensation, I can't blame you since you didn't get the full BF experience.

hopefully its the old system and will be replaced with the new AVOD...

Do you know where I can write or is there an email address? Thanks.

I always test the seat and system (as much as possible) before takeoff to make sure some of these things don't happen mid-flight. I always warn the person behind me I'm going to cycle the seat. I got nailed once on a NRT flight and don't want that to happen again.

It was the new AVOD system with the touch screens. It was lame.

then that's really pathetic.

http://www.continental.com/contact/customer/default.asp

Customer Care Contact Information
For questions or feedback regarding Continental or a Continental travel experience, contact us by using the information below.

1-800-WE CARE 2 (1-800-932-2732)
(713) 652-4997 (Fax)

E-mail
North America, Central America, South America, the Caribbean and Hawaii
Online contact form

Europe, the Middle East and Africa
Online contact form

Asia Pacific Region
Online contact form

Postal Mail
Customer Care - HQSCR
Continental Airlines, Inc.
P.O. Box 4607
Houston, TX 77210-4607


They're really a good company, and do care.

B7

You know, I was on a 762 IAH-EWR on a ticket on miles, and the video screen was soaked in some sort of liquid (!!! -- obviously, the cleaners didn't bother to check the screen cubby-hole) back in May, and it didn't bother me until I stowed the screen before landing and I was splashed with some sort of mystery sauce...and I didn't complain. Should I have?

Yes, mystery sauce will get you 1,000 miles per incident in compensation.
Seriously, you should have complained to the FA when it happened, so they could write up a maintenance/cleaning report.

Avod
 

I quite often have a plane with the new system. I had it today coming back from Berlin and at least half of the people complimented the new system. I used it once during a delay and I think it's great. Much better than the entertainment on the other a/c. The screens falling back is waiting for a part, but it is so easy to balance it on the traytable in the interim.

I did at the end of the flight when stowing it, but I got an "okay, whatever" kind of response.

I think the sauce was a Cape Cod.... :cool:

That's a nuisance that the new AVOD system didn't work. I bet the CO will take it up with the company that installed the system. I have seen the system on domestic flights and it's really quite good. If it works, it would be excellent to have on TATL travel.

Continental Finally got back to me. They are giving me 1500 miles per seat. Do you guys think that is fair? The tickets were about 2k each. The worst part is that I paid for my companion's seat and they gave him the miles...grrr!