CO mess
 

OK, now I got mad. Cancelled flight 2 days in a row and thanks to CO I'm going to be 2 days late in Atlanta.

On Thursday my evening flight to EWR-ATL was cancelled. Storms, whatever, I got automatically rebooked for tonight (Friday) at 7:35pm. This flight was cancelled again and CO automatically rebooked me for 6pm tomorrow (Saturday). I have to be there for work, so I checked the website and found out that CO is SELLING tickets for 9am and 12pm flights on Saturday. What happened to Elite Plat priotity??? Called CO elite desk and even they couldn't put me on those flights, but found DL leaving at 7am.

What makes me absolutely mad is that my colleagues who took DL or AA from EWR or LGA (no elite status) were somehow accomodated on alternative flights, but CO couldn't find a single seat for a Plat Elite!

Is the Elite status really this worthless on CO?

It sounds like CO has really messed up here. It is one of, if not the, domestic busiest routes in the system. Did they give you any explanation of why they're messing up?


FWIW, I just checked and CO1159 at 1245 tomorrow has about 30 open seats.

There's also CO625 (0630) which connects through CLE to CO4214 arriving at 1037. Those flights are showing 10 and 20'ish open seats, respectively.

Interesting, when I logged on, they made me look at T&C for OnePass. I haven't done that in ages.

I hope it works out for you tomorrow!

Your situation sounds like you were rebooked via the reaccomadation system. The system really does look for elite status first then so on and so fourth, FWIW i understand you being upset, our system operates in real time so when it books you on a flight it looks for the first avail flight at that time. Many times during weather days flights will show full and a hour later customers either cancel, make their original flight or go via another hub so the computer cancels them off the one that they were protected for. Unfortunately the computer is not set up to continuously look for a earlier flight for a customer, once you were protected it moved on to the next customer.. I have seen this many times so for example if a customer mis-connects in Houston going to LAX and the boarding pass states a 10:45pm departure I always look for a earlier once just in case a seat became available on it but you have to call or see a agent for that one.. Hope everything works out..



I do not speak for continental ....