Compensation junkies
 

Is that what we have all become? Is CO now using compensation as a means of dealing with lapses in service (rather than strive to improve service)? I wrote CO an email about 6 weeks ago regarding a negative experience which I have previously reported here - nowhere in that email did I demand or infer a need for compensation.

I wrote a very detailed description . This is the reply I got today(in its entirety)

Thank you again for taking time to let us know about your recent experience with Continental Airlines.

3500 bonus miles have been added to the OnePass account, XY123456

I was not addressed by name, nobody signed the email, there was no apology or regret of any sort, there was no bid to explain why the incident occured, indeed I do not even know that they looked into the incident. Rather they think the answer is to throw a few miles. Is CO losing it? What happened to the exemplary customer service of before? Do they think throwing miles at users is the way to deal with their increasingly poor customer service? CO is really sliding.

I have a good mind of writing someone higher up to reject the miles and ask if they can be courteous enough to at least reply my letter.

Exactly how would you "reject the miles"? They are already posted to your account.

Cease flying until they expire.

smile.

regarding the original post, if you are indeed offended by CO's "bribe," write larry with those exact criticisms. his email has been reported here ad nauseum. do a search....

Yes but be sure not to call him "Larry Keller" like the title of the last lengthy post about his e-mail. ;)

I've experienced some horrible delays on CO this year (3+ hours), the worst of them a six hours wait inside a packed CDG bound plane at EWR. As most of these delays were 'weather related' no compensation were offered. I've had similar delays on both UA and VS this year and both airlines have offered every passenger onboard a $100 travel certificate.

On Wednesday my flight across the atlantic was of course delayed, this time CO admitted it was mechanical. In fact they had to change planes. I arrived in Europe two hours late. Except the standard apology announcement, nothing.

I know that new EU laws have been approved that give passengers better protection, but I'm not sure if these apply to American airlines. Is 'the no compensation whatsoever' a CO policy?

I have never gotten miles as an appology, however I did get a note back from Gordo once that was followed up with a phone call from customer service.

My wife had a horrible experiance on Delta when she was 8 months pregnant, wrote a letter and got a free flight voucher.

Almost all of my "good job" letters have gotten some form of response as well,

Scott