Accessing Split Itineraries On-Line?
 

I just booked a family vacation for the spring through C.O.O.L. I then called CO to split the intineraries so that I - a Plat elite - am separated from my family (all of whom are non-elites). The original confirmation number was assigned to my family's itinerary, and a new confirmation number was given to my itinerary. My family's itinerary under the original confirmation number is accessible through C.O.O.L., but whenever I type in my new confirmation number I get an error message that says that "The itinerary you are trying to add is already in your Profile." However, if it is, I cannot access it.

So, any thoughts on how I can access my itinerary. (I'd call CO, but I figure that I have a better chance of getting the right answer on this board.) Gracias.

Although I have never had to do so, I think that doing the following steps might work.

1. Remove your family from My Trips. Go into the reservation and click "Delete". Remember to delete it from "Past" reservations as well on the Manage Reservations screen.

2. Save your individual reservation to your account on continental.com.

3. Add your family's reservation afterwards.

Continental.com may not be updated with the latest PNR info that you are not on the reservation with your family, so it may be a little confused. Doing the above may clean it out - however, remember to do yours first and then your family's. If all else fails, call Tech Support @ 1-800-300-1547. Usually, I find that I know more than some of their agents, but occasionally I can get an agent that can manipulate the website however I want. Hope this helps.

I hope your ticket isn't "Q" class or lower or you may only receive 50%EQM. I booked a trip on Continental.com, then later upgraded to BF using NW miles. I never got my 1000 bonus miles for booking online and when I called OnePass, they said there was no way for them to verify that I had purchased on CO.com. I assume this is because of the upgrade change and being given a new confirmation number. Bottom line is I got the bonus miles, but only because the OnePass representative said I sounded honest. Probably would have been better to keep your original booking number and have them give the new confirmation number to your family.

I've had similar problems under slightly different circumstances. I think if you have a similar itinerary listed in your profile, even if it is not purchased / deleted / modified, it won't let you import another.

Solution: Go to "Manage reservations" while not signed in, and enter your confirm # and last name. Doing it this way lets you view it without importing it into your account, and works for me regularly.

Leave it to you, whiteknuckles, to give me something else to worry about. http://www.flyertalk.com/forum/biggrin.gif But in all seriousness, I'll heed your advice the next time I do something like this (as it turns out, my fares are B and V, so a threat to my 100% EQMs is not present here).

BTW, doesn't the e-mail confirmation that CO sends to you after you've booked online serve to show that you used the website to book your flights? Or am I missing something?

Anyway, thanks to you and to everybody else. Since I'm only seven eighths computer literate and quite paranoid - you don't have the market cornered in this realm, whiteknuckles - about screwing up my itineraries by messing with the computer in accordance with the suggestions of the other posters, when I have a free moment I will call CO tech support and see how that fares (I'll try to remember to post following this call). Again, gracias.

Call tech support and ask them to clear the itinerary number associated with your new PNR. They will in effect reset it and assign a new one. Deleting your family's reservation will not help you in adding yours to your co.com account to the best of my knowledge. You may get transferred around a few times until someone who knows what you're talking about gets on the phone.

Bingo! Your solution enabled me to pull up my itinerary, but - as you predicted - prevented me from importing it into my account. While this is a somewhat roundabout way of pulling up the itinerary, it works for the time being (i.e., until I find a moment to call tech support to see if there is a way around this). Gracias.