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-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Where to send in a complaint? (https://www.flyertalk.com/forum/continental-onepass-pre-merger/46020-where-send-complaint.html)

NJDavid Jul 28, 2003 7:10 am
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by kpalle:


CO staff are generally great to deal with, from the first contact at the airport, to the last contact on the plane.

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I strongly diasagree, finding CO ground staff to be nightmarish across the board. As I and many others have said in this forum, there is a general "customer unfriendly" attitude that pervades from management on down.

Your specific incident is a direct result of this problem being unchecked for years. They treat you like that because they get away with it...over and over again. And management does the same.


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