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-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Continental.com down (6/2/03)? (https://www.flyertalk.com/forum/continental-onepass-pre-merger/45577-continental-com-down-6-2-03-a.html)

IndustrialPatent Jun 2, 2003 9:16 pm

Continental.com down (6/2/03)?
 
I've been trying to access the website for more than an hour but keep getting the following error message (when searching for fares or accessing reservations):


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">We're sorry, but continental.com was unable to complete your request due to a technical problem. Please try later or contact the Electronic Support Desk in the U.S. and Canada call 1-800-300-1547; the U.K., phone 0800 096 1885; elsewhere send an e-mail ([email protected]) for assistance.</font>
Is everybody else getting the same message, or have I been banned http://www.flyertalk.com/forum/biggrin.gif?

MEBenson Jun 2, 2003 9:26 pm

It's working for me. Just logged in for the 3rd time today.

IndustrialPatent Jun 2, 2003 9:29 pm

Still not working for me... I think I've been banned http://www.flyertalk.com/forum/biggrin.gif http://www.flyertalk.com/forum/biggrin.gif http://www.flyertalk.com/forum/biggrin.gif!

TransWorldOne Jun 2, 2003 9:29 pm

Also functioning normally for me.

------------------
"We will not cut benefits from OnePass, our industry-leading frequent flyer program, because we remain committed to rewarding our most loyal customers."

-- Gordon Bethune (Continental's CEO) two weeks before significantly cutting benefits of the OnePass program

CO Lurker Jun 2, 2003 9:36 pm

You're not crazy or having PC problems. I think the other responders were just going to the first page at www.continental.com, which is working fine. But try to pull up a flight schedule and you'll get the following reply:


We're sorry, but continental.com was unable to complete your request due to a technical problem. Please try later or contact the Electronic Support Desk in the U.S. and Canada call 1-800-300-1547; the U.K., phone 0800 096 1885; elsewhere send an e-mail ([email protected]) for assistance.



------------------
Work Hard, Fly Right

geoffco Jun 2, 2003 9:39 pm

I got the same error message when trying to look up an award ticket... like there was going to be a standard award availibility anyway...

IndustrialPatent Jun 2, 2003 9:41 pm

Welcome to FlyerTalk, CO Lurker! It's nice to know others are experience similar problems as me... for a minute, I thought I had been banned! http://www.flyertalk.com/forum/biggrin.gif

IndustrialPatent Jun 2, 2003 9:47 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by geoffco:
]I got the same error message when trying to look up an award ticket... like there was going to be a standard award availibility anyway...</font>
Not until you're within days of the departure and there's a $$$. http://www.flyertalk.com/forum/biggrin.gif

OnePassLover Jun 2, 2003 9:50 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by CO Lurker:
I think the other responders were just going to the first page at www.continental.com, which is working fine. But try to pull up a flight schedule and you'll get the following reply:


We're sorry, but continental.com was unable to complete your request due to a technical problem. Please try later or contact the Electronic Support Desk in the U.S. and Canada call 1-800-300-1547; the U.K., phone 0800 096 1885; elsewhere send an e-mail ([email protected]) for assistance.
</font>
Login and was able to book an award ticket. I've been working on Continental.com for the past 2 hours. You know, it takes time to find a standard award.

CO Lurker Jun 2, 2003 9:55 pm

It also seems to be down for hotel and car reservations. C.O.O.L. specials etc. all seem to be fine - it's just anything that requires a reservation.

And thank you for the welcome. I'm a longtime lurker who finally joined up. I have a feeling this is the start of a beautiful friendship. Or something to that effect. :-)

------------------
Work Hard, Fly Right

afrugal1 Jun 2, 2003 10:13 pm

Welcome aboard, Lurker. Still down at 9:15 PM on the Left Coast.

Mr. Roboto Jun 3, 2003 12:57 am

Well, I was able to login to continental.com and access my OnePass account. However, once the My Account page displayed, I scrolled down to the Current Reservations link (lower left) and clicked an itinerary that I had purchased this past weekend. When the View Current Reservation screen displayed I again scrolled to the bottom to check the OnePass Mileage Details which summarizes the miles to be accrued. Now this is where it gets screwy.

The first flight (LAX-EWR) and the last flight (IAH-LAX) are displaying as 500 miles EACH. There are four other segments in between these two, which are showing the appropriate mileage to be accrued.

Is this happening to anyone else?


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