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-   -   Ticketed WBC reward ticket...weird OP activity. (https://www.flyertalk.com/forum/continental-onepass-pre-merger/44766-ticketed-wbc-reward-ticket-weird-op-activity.html)

Duhey2 Feb 5, 03 2:44 pm

Ticketed WBC reward ticket...weird OP activity.
 
Today I ticketed two WBC rewards to Europe and back for my wife. A little while later, I checked the OP website and saw the miles deducted. Go back after that and they've been redeposited. Any idea what this could be?

fly co to see the yanks Feb 5, 03 3:03 pm

why not call and ask?

Duhey2 Feb 5, 03 3:22 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fly co to see the yanks:
why not call and ask?</font>
Yeah, I ended up doing that. Apparently there was "an issue with the program". She said they were "ticketing right now".

fly co to see the yanks Feb 5, 03 3:42 pm

i had weird mileage problems a few week ago when an upgrade award that was pulled needed to be redeposited because i didn't get the upgrade. the program is pretty weird but everything was finally figured out.

this is why airlines are losing money. i shutter to think the number of professionals that were involved in this process of straightening out my little mileage gaffe.

Duhey2 Feb 5, 03 3:50 pm

Well, this whole thing has been a nail biter. I was able to get standard rewards going over and had to get creative coming back to stick with the standard reward. I've been staying on top of it so I don't find out about an issue too late.

We're actually doing the hat trick: NW, KL, and CO all on one reward. The whole process has not been hassle free.

First in Class Feb 6, 03 10:59 am


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Duhey2:
We're actually doing the hat trick: NW, KL, and CO all on one reward. The whole process has not been hassle free. </font>
The management perspective is probably: "Well, sir, this IS a free ticket, and therefore it is so kind of us to provide you availability for a free seat in the first place given that you don't want to pay for a revenue seat, let alone make it a streamlined process."

So much for LOYALTY programs!


Duhey2 Feb 6, 03 12:53 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by First in Class:
The management perspective is probably: "Well, sir, this IS a free ticket, and therefore it is so kind of us to provide you availability for a free seat in the first place given that you don't want to pay for a revenue seat, let alone make it a streamlined process."

So much for LOYALTY programs!
</font>

Call me a CO Apologist BUT I didn't run into that at all. For the most part, the reps. I dealt with were good. Some went the extra mile. I guess my complaint would be with KL making CO wait 48 hours to
release/confirm seats. Ironically, I dealt with another rep today who talked me into trying for the missing segment (I was missing MUC-AMS on a IAH-DTW-AMS-MUC-AMS-ORD-IAH trip) one last time...and it cleared almost instantly.

As much as I would like to keep the miles, them not being deducted tells me something is wrong.


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