25min to print an E-ticket
 

On Sep. 26 I was supposed to fly ATL-IAH-SFO.

CO's planes had unfortunately gotten wet and they had to put each one in the dryer... so all flights out of ATL (including the JungleJet to CLE, which does not come from IAH) were heavily delayed. 98% of all other airlines' flights were on time.

So I told the CO agent in ATL I wanted to stand-by for the NW flight via MSP to SFO, which was on-time and had empty seats.

I had a NORTHWEST e-ticket.

It took the agent no less than 25 min and 3 phone calls to endorse my ticket over to NW- all I wanted was to stand-by on the airline I was ticketed for.

As a result my return was a mess, as he had dumped my seat assignment and disconnected the PNR from the ticket number.

E-tickets... What a mess...

Actually, your best bet would have been to go directly over to the NW gates and ask a NW CSR to place you on the standby list. The CO rep. had to pull your NW e-ticket over into the CO system and then try to change it -- a relatively easy, but time consuming, task.

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