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Originally Posted by IAH-OIL-TRASH
I doubt it - I was on the pre-board manifest as checked in and arriving from Boston. They were told we'd be there. They one gate agent decided he wanted go home on time instead of hold the plane. That's all there was to it.
I arrived 5 minutes before the scheduled departure and sure enough the flight was not delayed. I ran to the departure gate which was a couple of gates away and arrived about two minutes before departure. They had given up my FC seat to another passenger who they upgraded into my seat since they said I was not at the gate 15 minutes before departure. I was checked in and they new I was coming. They put me in coach and we proceeded to wait 20 minutes for bags to be loaded. Since they were still loading bags they also decided to wait for connecting passengers. |
Originally Posted by hwaiii
...They had given up my FC seat to another passenger who they upgraded into my seat since they said I was not at the gate 15 minutes before departure. I was checked in and they new I was coming....
I would have been madder than hell... -Vincent |
I made silver for less than $900 last year, and believe me, I couldn't have done it without a few ECV's. It looks like I'll spend around $2500 this year and make gold. Does anybody know what the revenue targets are for each tier level? In other words, how much revenue an airline needs to generate for each elite level to make having the elite program worth the time?
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I was returning on the 15 hour Hong Kong flight that was delayed because the crew screwed up in Hong Kong, and connecting in EWR to a flight to Florida where I had a BF seat on the 752. Arrived at the gate about 5 minutes before the scheduled departure. The plane was already pushing back. When I asked the EWR agent why she could not have held the flight until scheduled departure time since I was a BF customer coming from a 15 hour flight, she said "I did not think that you would make the flight. I don't know how you could have made it here." They put me in coach on the next flight to Florida 4 hours later.
This is the poor treatment that the EWR agents subject us to. |
Originally Posted by Angostura
This would be good news, but according to co.com:
"Continental Airlines flights with a BusinessFirst cabin, including transatlantic and transpacific flights, flights to/from Central and South America, or within and between Hawaii, the Mid Pacific and Asia are not eligible for Elite upgrades. To receive a BusinessFirst upgrade, OnePass members may use miles." AFAIK, upgrades are limited to those using miles (and $$ for sub-Y/H fares), and those will only process prior to 72 hours before departure. Within 72 hours of departure, those who get BF seats are almost always paid BF or CO employees, except in extenuating circumstances (e.g. an overbook in Y). However, for the OP to have lost his seat to an upgrade without the Y cabin being overbooked would be very unusual (unless his seat went to a CO employee, for which the rules are different). If CO has begun EUA on BF-equipped international flights, this is news to me (and good news at that), but I have my doubts. I think there is one 757 flight to Brazil as well, Sao Paolo, me thinks. I booked a reward trip there this summer. If you do some more research on the CO forum, you'll find other reports. I know that being able to be upgraded really helped me decide to do a MR/vacation on a LAX-EWR-LIM $289 plus tax ticket. Although not upgraded on the US portion. The long Intl leg is great in BF. |
Originally Posted by Jaimito Cartero
I think there is one 757 flight to Brazil as well, Sao Paolo, me thinks. I booked a reward trip there this summer. COs flights to GRU/GIG are all 767s. |
Originally Posted by BF263533
This is the poor treatment that the EWR agents subject us to. As for OP. You go for it. With only one flight a day on that route and you at the gate while the plane is still there, I would think Customer Service, Common Sense, and CO's bottom line all would converge to get your butt in that seat. That GA's mistake is going to cost CO overnight lodging as paltry as it was and compensation for a totally avoidable situation. Even if there was a legitimate reason not to baord you, perception is everything here and since no GA had the decency to even provide you with a logical, beliveable explanation you have every right to assume the worst and GA's should be trained to uderstand that! I had this once happen to me on domestic flight and I took my three hour delay to write a long and scathing letter to management! |
Originally Posted by BF263533
...This is the poor treatment that the EWR agents subject us to...
Most agents are used to the none elite traveller who doesnt run to make connection or know thier way around, she was most likely just assuming; some elites doesnt even get the whole "elite thing"... Not that I'm making excuses for her, but just trying to offer some explination other than that EWR agents ave bad attitudes... -Vincent |
Originally Posted by vincom
I DISAGREE. I live hre in NNJ/NYC. Customer service here in general tends to be better than in most other places. I can't even count the number of times I have been in other parts of the country and quality customer service isn't the case. Granted around here peole maybe a bit "shorter" in at attitude department or quick with you, I still feel I get better service in stores, resturants and etc than in most other places in the country.
-Vincent |
Originally Posted by BF263533
I was returning on the 15 hour Hong Kong flight that was delayed because the crew screwed up in Hong Kong, and connecting in EWR to a flight to Florida where I had a BF seat on the 752. Arrived at the gate about 5 minutes before the scheduled departure. The plane was already pushing back. When I asked the EWR agent why she could not have held the flight until scheduled departure time since I was a BF customer coming from a 15 hour flight, she said "I did not think that you would make the flight. I don't know how you could have made it here." They put me in coach on the next flight to Florida 4 hours later.
This is the poor treatment that the EWR agents subject us to. |
Originally Posted by mach92
As im reading all these posts one thing is clear. CO sucks in EWR so WHY????? fly CO???? If they are that bad switch to another airline. Why get on FT and ***** ***** *****. You get what you pay for and CO agents in EWR get paid peanuts HINCE bad CS.
Fly other airlines and see how friendly they can be, US Airways has just bitter employees, and in general, NYC/NNJ people can be a bit "short" or "quick" but its by no means a bad attitude I'd say. -Vincent |
Originally Posted by vincom
Fly other airlines and see how friendly they can be, US Airways has just bitter employees, and in general, NYC/NNJ people can be a bit "short" or "quick" but its by no means a bad attitude I'd say.
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Originally Posted by UA 882
I think you should fly United more often. Their JFK ground crews and cabin crews are some of the best ones I have encountered....ever.
-Vincent |
Originally Posted by vincom
Last time I flew United they were really the friendly skies. I was also barely old enough to remember it. Since thier advent of TED it totaly rules out any possibility of me setting foot on UA metal. The fact they currently fly some ScareBus will keep me away too...
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Originally Posted by UA 882
AFAIK there are no Ted flights out of Newark.... all mainline UA. So you shouldn't have anything to worry about if you do decide to switch ;)
It's not even the fact I might be on TED, its the fact it exists that will keep me away. I have never and neverl will direct my $$$ towards a LLC or a LLC supporting company or an attempt at an LLC. -Vincent |
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