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According to the CO website:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">As an added benefit, we have expanded the time frame in which Elite members may upgrade with discount fares. When a First Class or Business Class seat is available, your upgrade is automatically processed nightly according to your Elite level, type of ticket purchased (both full and discount Coach fares) and time of reservation.</font> |
Present and reporting for duty, sir.
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I have had a sneaking suspicion that CO has "adjusted" the algorithm that EUA uses for upgrades. Twice, when I was seated in coach in the last few months, I was brought forward at the last moment. I was the only one and I just happened to be travelling on "H" fares for business domestically.
If this is true, it shows more disdain for all of us. Do what you want to us, but at least tell us. |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">But the most egregious part of the new system is that the process is taken out of the hands of the passenger, and placed into an unknown computer system that will never be trusted to have fair criteria. There are no longer clear-cut rules we can follow or be sure are enforced (or have long forums chatting about - like the EST-CST-Location of flight midnight or the release of A to F seats). We now have a system that rests squarely behind the curtain. "Don't worry, trust us. We'll automatically upgrade the 50 elites on this flight into the 12 available seats by our own criteria." Now if that doesn't raise a red flag with you, I have a bridge to sell you. What if you and someone else bought your ticket at exactly the same time at exactly the same fare? Who gets the upgrade? The person who has done the most business? Gordon's friend? The new company account that the business group is trying to sign? Any system that takes this out of the hands of the elite passenger and into the "computer" of the airline is by it's very nature unfair.</font> |
NJDavid:
Hmmmm? Since you post the above thread which I started, and argued quite clearly, I think a little qualification is in order, as you somehow think it is relevant--in some way (not sure how exactly). As you remember, silvers were beating out platinums in the old system but virtue of an inefficiency of A to F conversion at 15 minutes before the silver window. And NO ONE argued for a "leaky" "sneaky" EUA system. In part, we wanted an EUA that corrected the past inefficiency. For example, the premise was something like a NW EUA which works very very well. The past arguments still stand as long as it is possible to contruct and EUA that works. In essence, we're still waiting for the EUA we argued for...so glad you pointed this out. Now if you were point out the old thread such that we can't trust CO, then that's a different story... JL2 |
EUA was working just fine for me until 03/01/02... then it went to hell in a handbasket...
personally I think a f'd up EUA is the *effect* of the problem, not the cause... Seems to me that Revenue Mgt is holding the seats in A straight thru the Elite windows, THAT IS THE PROBLEM... what's the point in telling me that I can get upgraded at the 5-day window when they never cough up the seats, having the old call-in system won't fix this either... now what is *really* getting me mad is the apparent inequity of the 3 hr EUA... |
The relevant point I wished to draw attention to was (and is) to remind everyone that once we loose control of the process to a computer (that we're supposed to trust) run by a company (that we're supposed to trust) there is no way to tell what is going on. Now, almost 2 years later, we see we can't trust Continental as far as we can throw them (despite whatever promises they might have made in print or otherwise, from the CEO or otherwise), and by embracing EUA, we've embraced a system that hinges on a trust that is non existent.
Who knows what the EUA criteria was, is or will be tomorrow. |
Well... when all of my flights are A9 F0 it doesn't matter if its EUA, calling at midnight, or calling the Easter Bunny, I'm still not going to get an upgrade.
Arguing about how we get the seats that don't exist is becoming an exercise in futility. |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by EWR-COflyer: Well... when all of my flights are A9 F0 it doesn't matter if its EUA, calling at midnight, or calling the Easter Bunny, I'm still not going to get an upgrade. Arguing about how we get the seats that don't exist is becoming an exercise in futility.</font> When I have a problem and EUA doesnt work at CO, do I call CO and ask them to help...NO, because I know they typically won't. I call the NW "ELITE" line and it gets taken care of period. No questions asked. The OnePass management needs to look at the NW model and see what works and WHY. Until that happens, we will be stuck with the same old and inefficient process, both for CO and for us PAX. Several on the CO board have defected to other airlines, I too am going back to NW. For all others I'd say, try NW and see how your percentages come out and if you like it, stay. It's much better than that seat in back. |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by EWR-COflyer: Well... when all of my flights are A9 F0 it doesn't matter if its EUA, calling at midnight, or calling the Easter Bunny, I'm still not going to get an upgrade</font> I also seem to recall I was shouted down a lot in those threads...by someone who has since defected to another airline. http://www.flyertalk.com/forum/wink.gif The only difference between then and now is CO is flying less planes - so the crunch that always existed on very competitive routes is now seen by most elites as it now effects most routes. [This message has been edited by NJDavid (edited 03-14-2002).] |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by EWR-COflyer: [B]Seems to me that Revenue Mgt is holding the seats in A straight thru the Elite windows, THAT IS THE PROBLEM...what's the point in telling me that I can get upgraded at the 5-day window when they never cough up the seatsB]</font> |
...at the risk of having to duck to avoid flying objects, might I just mention that tomorrow is the last day to vote in the Freddies......
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fetchem: Exactly. Very observant...</font> EWR-LAX Monday, Mar 18 A0 F0, A0 F0, A0 F0, A1 F0, A2 F0 Monday, Mar 25 A9 F0, A8 F0, A8 F0, A9 F0, A9 F0 Monday, Apr 1 A9 F0, A9 F0, A5 F0, A9 F0, A8 F0 Monday, Apr 8 A9 F0, A7 F0, A9 F0, A9 F0, A4 F0 Monday, Apr 15 A4 F0, A9 F0, A9 F1, A9 F0, A4 F0 Monday, Apr 22 A9 F0, A4 F0, A9 F0, A9 F0, A4 F0 Monday, Apr 29 A4 F0, A4 F0, A9 F0, A9 F0, A4 F0 Monday, May 6 A4 F0, A4 F0, A4 F0, A4 F0, A9 F0, A4 F0 Tuesday, May 14 A4 F0, A4 F0, A4 F0, A4 F0, A4 F1,A4 F0 Tuesday, May 21 A4 F0, A4 F0, A4 F0, A9 F0, A9 F0, A4 F0 Cumulative: A311 F1 |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by EWR-COflyer: case in point... just a little statistical sample: EWR-LAX Cumulative: A311 F1</font> |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NJDavid: ...at the risk of having to duck to avoid flying objects, might I just mention that tomorrow is the last day to vote in the Freddies......</font> my ratings were similar to something they they know a lot about, F & 0 (zero). |
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