Your "Profile" in the "System"
 

I have read that phrase (or a functional equivalent) in a few threads on this board.

So, my question is, does such a thing really exist? Are there notations that indicate your "standing" (beyond ff status)??

It sounds a little like the fabled "personnel file" that so many companies do not have beyond the perfunctory.

If it does exist, is there anyway to find out what it says?

Sorry if this is a dumb question. I sometimes wonder why I get treated so shabbily by CO and wonder if I've done something heinous that I cannot remember...!!!

did you see the Seinfeld where Elaine desperately tries to steal back her "chart" that has her labeled at a troublemaker?

Thety have "profiles" on use based on our onepass numbers as a mehtod od tracking before...

Going back to the DO and meeting with larry. I recall him saying he can punch in a onepass number and pull up all sorts of charts, history, and all other information... I don't think they have a profile in the terms of a literal folder on each of us, but if you notice they are quite zealous on us using our onepass numbers on everything - so that thier system can link it all up through that...

-VIncent

I am sure they have some sort of CRM system that links to their various databases. This is mostly likely how they manage the * program as well.

I remember Larry saying at the DO that if you send him an email, all he needs to do is click on your address and it brings up a database of everything you have flown on CO in the last 2-3 years. He said that they had quite a good database system.

...and any database worth it's salt can have a text-input field, so it's very likely there's a spot in there for "Notes" or "comments". Makes you think twice about chewing someone out over the phone, eh? :rolleyes:

True, but if access is managed reasonably, it would have to get to a reasonably high level before someone can enter something permanent about someone. Larry probably can (or can have someone do it), but I would assume that an ordinary disgruntled CSR can't put a mark in your "permanent record." Your PNR, sure, but not in the customer record.

I wouldn't be at all surprised to find notes for every piece of compensation you're given for every complaint letter you write in. It's not inconceivable that by the time it gets to LK, a scanned image of your complaint letter (if there was one) is attached to that record. Disk space is cheap.

I wonder how it works for NW elites. I fly CO quite a bit, but always use my WP#. Does Larry have access to my info, too?

For incidents involving compensation the airlines keep long-term files that they share with each other on request.

I once sat in on a civil proceeding in a NYC court where a woman was suing an airline for compensation after losing her luggage. She claimed she had $10k worth of clothes in her bags, had purchased excess insurance from the airline at checkin, and had the receipts to prove it all. The airline's response? "That's funny, she lost the exact same clothes at least twice before!"

Yep, the receipts the passenger had submitted to "prove" what she lost were identical to receipts she had submitted to more than one other airline on previous occasions going back 5-10 years. The airline had obtained copies of them from the other airlines' files. I was surprised that woman didn't go to jail for fraud--let alone had the chutzpah to file a lawsuit against the airline!

Moral of the story? Fraud doesn't pay.

Wow so for the dozens of letters (most good, maybe 3 bad) and the $50 voucher I got they are keeping tabs on it? I wonder if they still have records of the 777 model then sent me back like 4 years ago... or of the flowers they sent my mother once... Man those were the days...

-Vincent