Interesting "Elite Line" conversation
 

I just called the regular reservations line, because I needed the new Platinum Elite phone number for 2002. After giving it to me, he said he used to be on the Platinum Elite phone desk, and was there anything he could help me with? I said what do you mean “USED to be… do you mean there is no dedicated Platinum Elite desk anymore”? (I specifically asked it this was, because I have known for some time through many calls, that there was NO WAY they had dedicated employees manning these lines.) He confirmed this and said, they used to have one in the beginning, but after surveying the Platinum members, they determined there was no need for it, per the members.

Well, I don’t know who they actually talked to, but one thing I really miss about Northwest was their dedicated Platinum phone line. Talking to someone that actually knew what they were talking about, and talking to someone that knew that I knew what I was talking about, REALLY made a difference. It bugs the heck out of me when I talk to someone on the Platinum Line that talks to me like I have no idea what is going on, and has to constantly start spewing off all the rules! Just tell me what I asked for, not all the other BS that someone who actually never flies might need to know, because I certainly don’t need to have it reiterated every time I call.

So know this Continental employees that are lurking… we DO want a dedicated Elite phone desk, manned by Elite experts only!


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Blue Skies to you all!

I also wonder which Plats were asked in this apparent poll. This Plat was not queried.

c'mon... its the same ones that they polled that said HoKeY was a great idea!

put your thinking cap on http://www.flyertalk.com/forum/wink.gif

"In a recent survey [of Forbes wealthiest men in the world] our customers noted that they would be willing to pay more for the ability to upgrade their fares."

"In a recent survey [at the customer service line of general customers that were bumped from their EWR/MDW flight] our customers did not mention a Platinum Elite phone line as a top priority."

honest query:

do you REALLY think there are airline employee lurkers?

Elites polled by Continental?

We all know how painful that can be...

Polled or probed?



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Not sure where I'm going, but I'm gettting there fast.

Is this another "enhancement"?

Now if you want to see a "real" elite line at work, call Enron's corporate HQ (the other bunch of liars down Houston way).

This number for them came in via my e-mail today, and I was impressed.

Really, if you can spare the 2 minutes, do call 510 809 4466.

This is a Northern California area code - huh?

i wonder if there really are CO (Continental Airlines) lurkers? do you really think we are a large percentage of either their flying base or even their revenue base? i doubt it.

now, you could say we are a sample set so "lurking" would be valuable anyway. but, given the...well...let's just say zealousness of the people on flyertalk.com, i wouldn't say we are a representative sample.

[This message has been edited by fly co to see the yanks (edited 03-03-2002).]

But, boys, we all know that "510" may be Northern California, but that's just a little ol' county in West Texas.

Really? That goes to show you how much you can trust e-mail nowadays. (Or how much Noethern CA appreciates the liars at Enron.)

It sure sounds like Enron corporate HQ... http://www.flyertalk.com/forum/wink.gif

Enron's HQ is +1-713-853-6161.

Unrelated: Did you fly through IAH on Sunday evening?



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daniel baker -- [email protected]
Reliable, fast, and unmoderated forums at ITYT.

No, it really is Enron!

One of the people who sent me the number just forwarded me the website. Apparently, due to the bankrupcy, they've just farmed all of this out.

http://www.witcity.com/enron/index.htm

i wonder if there really are lurkers?

http://www.flyertalk.com/forum/smile.gif