Activity since last statement blocked

 
Old Feb 9, 02, 10:08 am
  #1  
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Join Date: Oct 2001
Location: IAH-LAX -IAH Continental - Platinum EARNED(with calouses on my butt) Hilton Honors - Diamond
Posts: 321
Activity since last statement blocked

We're sorry, but we are currently unable to display your recent mileage activity.

If you have any questions regarding your mileage activity, please contact the OnePass customer service center at 713-952-1630 (6:30 a.m. - 8 p.m. Central Time, Monday through Friday) or [email protected] Please include your name and OnePass number in your e-mail message.


Is this problem unique to me due to there problems with the Continental Select Targeted Promotion or are other experiencing the same lack of access ?




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"A Southwest line never gets longer, It only gets wider"
dcwcce is offline  
Old Feb 9, 02, 11:37 am
  #2  
 
Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Lifetime 1K, AA ExPlat 2012 & Lifetime Plat, Hyatt Lifetime Diamond, Fairmont Lifetime Platinum
Posts: 2,964
This just happens from time to time. It will be available again in minutes or days. It was completely off from January 13-16 for example.
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Old Feb 9, 02, 2:44 pm
  #3  
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It was off for most of December as they were trying to unscamble the connection bonuses and 2X miles bonuses.

My question is

Is this related to my account or are yours unavailable too.

Usually when it's completely down there is noise on this board

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"A Southwest line never gets longer, It only gets wider"
dcwcce is offline  
Old Feb 9, 02, 6:42 pm
  #4  
 
Join Date: Sep 2000
Location: Central Coast, NSW, Australia & Scottsdale, AZ
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There is a solution if you have access to another account (your wife or SO, or child's). Enter the other account and pull up their "Activity Since Last Statement." Then, back out using your browser's back button. Enter into your account, and you should be able to access your "Activity Since Last Statement."

Someone else mentioned this here some time ago, and it has worked for me every time.

Good luck!

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SemiElite is offline  
Old Feb 9, 02, 8:03 pm
  #5  
 
Join Date: Feb 2000
Location: San Francisco (Marin County), CA
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I have access to several people's accounts, and in recent times my experience has been one-off, all-off. That's just my experience, and I've never tried said trick.
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Old Feb 9, 02, 8:31 pm
  #6  
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Same result three different computers don't have access to additional accounts. Tried to set up one for the dog, said he already had one. -

Just keeping me in the dark

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"A Southwest line never gets longer, It only gets wider"

[This message has been edited by dcwcce (edited 02-09-2002).]
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Old Feb 10, 02, 9:50 am
  #7  
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Tried to set up one for the dog, said he already had one.</font>
He has his own e-mail address, but since were the same age in dog years, I guess it keyed on our duplicate birthdays and same physical address

Never the less I am still blocked as of 7:45 AM 2/10/02


------------------
"A Southwest line never gets longer, It only gets wider"


[This message has been edited by dcwcce (edited 02-10-2002).]
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Old Feb 12, 02, 8:41 am
  #8  
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Now everthing is bloclked from my account

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"A Southwest line never gets longer, It only gets wider"
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Old Feb 12, 02, 9:36 am
  #9  
 
Join Date: Dec 2000
Location: New York, NY
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Same here as well. Haven't been able to access for several days.
joebeenyc is offline  
Old Feb 12, 02, 3:16 pm
  #10  
 
Join Date: Aug 2001
Location: now flyinfroggie
Posts: 125
Doesn't this normally happen when they're gathering the information for a statement cycle? They usually remove the information from the "recent activity" to have it appear in a statement a few days later.
ColombianoNtx is offline  
Old Feb 12, 02, 3:50 pm
  #11  
 
Join Date: Mar 2000
Location: Napa Valley, IAH, SAN, and SMF.
Programs: UA Premier 1K
Posts: 201
Now *this* is scary. I can access my recent activity, but it's missing major mileage. In January I did nearly 15,000 miles...and it has ALL disappeared. Has anyone else experienced something similar? How long does it last?
Alex is offline  
Old Feb 12, 02, 5:11 pm
  #12  
 
Join Date: Aug 2001
Location: now flyinfroggie
Posts: 125
Same here - but my mileage totals are the same - just missing the line items to support the totals. They're probably massaging the descriptions to be consistent with the promotion names. I would hate to have been in the I.S. area when they got the message from Marketing about this 20k promotion. I see it as a programming nightmare. I'm giving the poor guys a break on this one. More work for less people... not my idea of fun.
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Old Feb 13, 02, 9:31 am
  #13  
sim
 
Join Date: Mar 2001
Location: Nashua, NH
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This always happens during there statement cycle. System out of whack sometimes for a week or longer. Mileage total is usually correct if you can get into Activity since last statement, they just pull all the entries for the statement period they are working on.
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