What's with the stupid AF reward system?
Oct 3, 2001, 4:44 pm
#1
Original Poster
Join Date: Jul 2001
Location: Chicago
Posts: 2,682
What's with the stupid AF reward system?
I called last night to check availability from IAh-CPH on AF and was told that they would have to send in a request and it would take 5 days to get an answer. AA,UA,NW,US have all been able to give me instant answers for their partners. NW even gave me an answer right away for Jet Airways which is a podunk airline in India. I think that CO should realize that its not 1972 anymore.
Oct 3, 2001, 5:19 pm
#2
Join Date: Apr 1999
Location: SFO
Programs: UA Million Miler (mostly earned on CO)
Posts: 2,599
While the system is quite odd, in point of fact, I have been able to get confirmed seats in first for both QF and AZ awards. I know it's a far inferior system, but at least I could get the award seats.
Oct 5, 2001, 2:51 pm
#3
Join Date: Apr 2001
Location: New York, NY
Posts: 468
When I asked the CO rep what was up with that they told me AF did not want to allow CO to have access to their inventory. That's why. However, when you try to book a flight about 2 weeks in advance, the CO rep will actually call AF and will be able to give you real time availability info. That's how I got my CDG-VIE-CDG award ticket.
Oct 5, 2001, 7:59 pm
#4
Join Date: Dec 2000
Location: IAH
Posts: 536
Either I've been extremely lucky or the system is changing, but when I called in this past week I was able to book AF reward tickets right away, without the usual several days of delay. They're testing out a new computer system, allowing the CO reps to directly access the AF seats.