One Pass holding me hostage?
 

After a horrible experience on a domestic first class flight, I decided not to fly them again. Cashed in miles for a ticket last summer but still had some miles in the account.

I ordered a magazine subscription and still had a SMALL balance. I tried to donate the miles but as it was less than 500, they wouldn't accept the donation. Go figure.

Anyway, I contacted OP and asked that my account be closed. I opened it, I should decide when to close it. Today, I finally got a response from them stating that they 1) recieved my request 2) were "considering it" and 3) I would be contacted with their decision in 6-8 weeks.

Am I missing something???

Nope, you're not. They are again.

You probably are one of the "small minority" of people dissatisfied with their service. At least we look like a small minority from their ivory towers.

You can safely add me to that "small minority"...

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"Sire, it is not a revolt. It is a Revolution!"

Far be it from me to defend CO (and I'm not) but they may have internal reasons for not wishing to close an account and instead leave it there with a few miles in it. Perhaps they don't want people to close an account and then a year later open a new one and get a new Prestige Pak. I don't know that, I am just speculating. Maybe they don't purge their system for a reason and to make sure some people are not trying to creat duplicate accounts and such. I know at my company we can "close" someone's "account" for example, but they stay in the database as a "closed account". Based on the lack of IT we have seen with CO (i.e. just bringing current account activity online in the last few weeks) it would not surprise me if their system is not able to catch such things. Just a thought. Not accusing anyone of anything not defending them. Just that sometimes there is a side we don't know or see.

To add to keithnj973's comment, perhaps it's simply a matter of their OnePass computer interface not having a "close account" option for their front-line people to use. I would imagine that the number of people actually requesting to "close" the account is very small - why would anyone really need to do this? If this is the case, then it's a matter of passing the request back to someone who can get unconventional transactions taken care of. I think it's unreasonable to assume that CO's response in this matter is an indication of them being difficult. Transactions that are out of the ordinary take extra time with any bureaucracy.

OnePass is owned by Continental. Card, miles, and all.

So Continental can do whatever well they please, no matter how productive or counterproductive the consequences.

ditto

fwiw, I just love these overly dramatic topic headings...before we know it, there will be a FT topic header that will read something like Cute Girl...being held hostage by One Pass http://www.flyertalk.com/forum/biggrin.gif


[This message has been edited by fallinasleep (edited 03-03-2001).]

How about "Airline Hijacks Frequent Flyer!" http://www.flyertalk.com/forum/biggrin.gif

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In Economy...no one can hear you scream!

http://www.denycontinentalthefreddie.com/

Since you were dissatisfied, you are taking the appropriate action by NOT flying CO. I wouldn't lose any sleep over an open account.