monitor said:

EUA presents for me a psychological problem.

but then also said (re finding Boomer):

Also have them check Bellevue.

Hmmmm. http://www.flyertalk.com/forum/rolleyes.gif

I dont like this new system. Had a flight recently, went the the airport and asked if I was upgraded, the agent said no. I then requested an upgrade, but sorry, no seats in first class. Got on plane, guess what, there was one open seat. Ticked off, but I did not say anything. Got to the hotel, checked my e-mail and guess what - a nice not from Continental telling me I was upgraded. The e-mail was sent a whole two hours before I got to the airport. So for me the EUA blows. I much prefer to wait until mid night to call in and request and upgrade. Atleast this way I am positive of my upgrade status.

RichG - It was established quite a while ago that Boomer had lifetime access to the President's Club at Bellevue (along with some of the other nutcases on these boards). If I remember correctly, you were one of them as well.

JAGUAR -With ya all the way !!!! I love the system - and have told CO how much I love it -
kazman

This is the best representation of how I feel Very well said monitor

The EUA is great, and - as a Gold with a 100% upgrade percentage with the system - I tell them how much I love it at every opportunity.

It really doesn't matter, though, how often I tell someone at Continental what I think. CO is a smart company: they'll listen to what the market tells them their customers think about the system. If it really does drive elites away in droves, they'll know. And, no - they won't be unable to get those customers back. Regardless of what one thinks of the EUA system and the new fare classes, OnePass is arguable one of the most generous FFPs in the industry. (The Moose will resist the urge to point fingers at other airlines in this forum as an unnecessary means to prove the point.)

One of the greatest things about this program, though, is its marketing beauty. Applied as intended (of course accidents happen), it rewards what the CO marketing team has identified as the behavior it wants from its customers, rather than rewarding fast phone fingers. Way to go, CO!

Hi Moose,

Great points....they sound just like something our esteemed neighbor Kazman would say.

You've commented in all of the threads he has...right after him. It must make him feel proud and supported. Way to go. Post an e-mail address so he and others can thank you privately.

Umm - No. If you have something to say to/about the Moose, you can say it right here in the open. That's how I do business.

But you're absolutely right. Kazman and I seem to share some of the same enthusiasm. Maybe I'll ask him to go in with me on some bread and cheese . . . to go with your whine.

http://www.flyertalk.com/forum/smile.gif

wears booner win yu kneed hem?

------------------
Loving, Caring, Honest, Intelligent, Empathetic, Creative, and Giving.

I wonder how CO will e-mail me on my next trip. I should get upgraded going through CLE, but I didn't get the ticket through COOL, and I've never given my e-mail to CO. No kinks in this system.

motnot:

an interesting point, especially since CO can't seem to email some people FOR WHOM THEY HAVE HAD AN EMAIL ADDRESS ALL ALONG.

Isn't it fun spending days wondering if you got your upgrade? I know I enjoy it no end.

Back to a comment Moose made, regarding CO losing passengers and then not being able to get them back. He's probably right, which is a pity for CO. In the long run it will cost them MORE money, beacuse it is more expensive to cultivate new customers than it is to keep old ones. A simple fact of marketing that CO hasn't seemed to grasp. Let's hope they do before it's too late.