Co.com - "wrong country" errors?
 

Ok - This started yesterday and I'm wondering if it's just me.

Every time (well, most times) that I try to reserve a domestic flight on co.com, After the page where I agree to the terms, I am taken to a page which says that I cannot book the fare due to an incorrect country of residence. I am in the US, I'm on the US site, my OP # is in & I'm signed in. I called co.com support, they walked me back through the reservation, and that time it worked (figures). It seems that when I get the error, I don't get the drop down box from which to choose travelers. When I back up and try again, 50/50 I get past the error to seat assignments. When I accept and continue (whether or not I use the seat map) I then get a non-descriptive error message about 75% of the time.

Before I call co.com back and walk through this, I was basically wondering if it's just me... perhaps I have a local issue with my browser, cookies, cache, whatever (although I repeated with with ie, mozilla and firefox (firefox on WXP and Linux).

I have no immediate issue as eventually I was able to get everything entered... just a real pain to get that far.

And just an FYI - co.com did say that this happens sometimes when entering youthful passengers or children when the flight is domestic - seems that their IT wizards decided that since there are no fare differences or tariff requirements to differentiate children on domestic flights, if you enter them they assume it's an international flight and confuse the system. I subsequently repeated the problem without entering children, and on a reservation for myself, alone.

Not just you-- I'm having the same problem.

I just had this problem start - but I know why it's happening (at least for me).

I'm trying to get some tickets for February. When I originally priced them, they were in the 'U' fare class, which is what I need to get 100% EQM on NW. But then when I went to buy them the next day, the fare dropped and they are now in 'W' class. I don't want that. So once a day I get on the website, price out the tix to see if the class has changed. If it hasn't, I still have to reserve them for another 24 hours. So I open a new CO.com window, sign-in and delete my current reservation that is on hold. Then I go back to the previous window and select the new itinerary (same flights) that I want to put on hold. When I select the itinerary, that's when I get the Country of Residence error. If I go back through the flight search tool, I can then reserve them again with no problems.

So with me, it's because I have one browser opened with the flight search (not logged in) and then I open a new browser and login with that one. CO.com has some cookies issues going on I believe.

Just wondering if the two of you that reported this problem might be doing the same thing?

-RM

Nope - not true for me. Had one window open, nothing held yet for that date/itinerary.

Backbutton issue
 

Usually when I'm helping someone with that issue it has something to do with the back button, and if you hit the back button repeatedly, forget it. Somehow hitting the back button get's you stuck. I just usually have the customer hit the Continental icon at the top in the blue bar, that clears you out of whatever mode your stuck in. You have to start over, but usually clicking on the icon and of course entering your information correctly usually solves the problem on the second try.

UPDATE: Technology is working on it
 

The problem has been identified by technology. A new release came out this week and seems there is a problem with this issue. They are in the process of fixing it. Will update later.

Thanks for the update.

I've been seeing this too. It's SO annoying! It just happened again. <groan>

UPDATE: Still working on it
 

This is not going to be an overnite fix, they are still working on it! Let you know when the bug is out!

Still broke. :rolleyes:

Do they need help? Have they considered falling back the new release?

I wonder how much this is costing them? The point may be moot soon anyway. Did you see the info on the new IATA rules on SITI sales? A BBC article on this is here.

Is this still an ongoing issue nearly two weeks after it was first reported? I can not book a ticket right now at all because of this error!!!

Well I finally was able to book my flight but only by completely signing out of my account and doing the reservation process as a guest and manually entering everything at the end and it worked. They really need to fix this!!

You should be glad it's only a few weeks with the error. In my location their web site has NEVER worked and still does not work. It won't let people in my region book on line, doesn't understand the date line, has no idea on fare classes out here in Micronesia, etc.... And we're talking years dealing with them. I can't tell you how many times I've talked to them about these issues, supposedly 1/12/05 they posted a new update to the software that was to upgrade their features, and it appears to have backfired for everyone now.