OPSC Canned Responses
Dec 28, 2004, 11:06 am
#1
Original Poster
Join Date: Aug 2004
Location: CLE
Posts: 9,816
OPSC Canned Responses
After trying to contact the OPSC via phone a couple times and getting dead air after the 10 minute wait estimation, I decided to roll the dice and email instead. I asked if it might be possible to be pushed up to Platinum in advance of my upcoming trip that will give me the remaining miles and I got this wonderful message:
Thank you for contacting the OnePass Service Center.
The only guarantee of Elite status is via the published requirements. OnePass does look at other factors when considering Elite Status. Promotions are sometimes created to acknowledge those who did not meet the Elite qualifications and have demonstrated their support of Continental Airlines. Should your account be included in any such promotion, you will be notified by regular mail or e-mail.
We appreciate your participation in the OnePass program and your support of Continental and our partners. We look forward to serving your travel needs again in the near future.
OnePass Service Center
The good thing was an extremely quick reply but I am still a bit weary of the canned response to every damn question. And the line "demonstrated their support of Continental Airlines" certainly was a bit of a slap in the face considering that I will have earned over 75K miles in the seat with CO and/or it's partners. Regardless of the fare class, this is a significant investment.
In any event, I just needed to vent before I reply to the email and sit on hold again! And if they still say no, so be it. I will happily wait until my return leg from CDG!
Thank you for contacting the OnePass Service Center.
The only guarantee of Elite status is via the published requirements. OnePass does look at other factors when considering Elite Status. Promotions are sometimes created to acknowledge those who did not meet the Elite qualifications and have demonstrated their support of Continental Airlines. Should your account be included in any such promotion, you will be notified by regular mail or e-mail.
We appreciate your participation in the OnePass program and your support of Continental and our partners. We look forward to serving your travel needs again in the near future.
OnePass Service Center
The good thing was an extremely quick reply but I am still a bit weary of the canned response to every damn question. And the line "demonstrated their support of Continental Airlines" certainly was a bit of a slap in the face considering that I will have earned over 75K miles in the seat with CO and/or it's partners. Regardless of the fare class, this is a significant investment.
In any event, I just needed to vent before I reply to the email and sit on hold again! And if they still say no, so be it. I will happily wait until my return leg from CDG!
Dec 28, 2004, 11:45 am
#2
Join Date: Dec 2003
Location: Jersey City, NJ USA
Posts: 975
Actually that reply seems surpisingly on-message for a canned response. I'm curious why you care about being Plat vs. Gold for a trip to Europe. Upgrade odds on a domestic connection? The difference in bonus miles isn't worth much of your time IMO.
Dec 28, 2004, 11:56 am
#3
Original Poster
Join Date: Aug 2004
Location: CLE
Posts: 9,816
Originally Posted by Tod E Tosser
Actually that reply seems surpisingly on-message for a canned response. I'm curious why you care about being Plat vs. Gold for a trip to Europe. Upgrade odds on a domestic connection? The difference in bonus miles isn't worth much of your time IMO.