very hurt
 

the other day i was flying from lax back to ewr and need beter seats for my flight. i called the elite desk on my cell phone and ask for the elite seating as i have pl elite and think i should get a better seat. this women who i think was on the job for the first time did no what to do. I told her my
flight number and ask if she can give me elite seating. she as for my account number
so i told it what it was. she tells me mr smith i am soory but you don't have elite staus with us. then i thought to my self don't even go three i just got this year and i have the pl elite tag to prove it. she sayed sorry but you don't have elite staus. i was mad and hung up. I got to the airport and should them my elite card and ask very nicely for elite seating and the man and the desk sayed n o probolm mr smith.

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emmett w. smith jr.

My dear Emmett:

You will remain without status on this board until you complete your elementary schooling.

I am sorry you had that problem. I've had a similar experience. Frustrating.

I've had mixed results with the platinum line (maybe 30 percent of the time) in either getting a person who was ignorant of the the elite rules, or was a bit impertinent.

What gives with the CO elite lines? Someone once posted in a thread about improvements to CO, that they wanted a REAL elite line. I haven't thought much about this until recently. And how does CO plat line compare to the competition? Opinions?

From this board, recently: severe uninformed problem with res agents and a supervisor, with elite desiring to purchase a full Y fare on a sold out flight--gold/plat benefit. I've also been given 2 different answers regarding internationl reward travel (3 say yes, 3 say no): can plat book outside 30 days for a int. saver award? I've been given different answer/service regarding the booking of exit row seats as a gold/plat: yes, no, or "okay I'll let you."

On the other hand, there has been some amazing service as well. Was looking for a better seat out of EWR--so on my third call...get an agent to look at my seat, and immediately she suggested all the possible exit row and bulkhead seating, telling me all that was open, as if she already knew the choice seats. I didn't have to ask whether this or that row is open--knowing the choice seats myself.

Another experience: when the F seats had not opened up, the agent took down my res number, and said she would upgrade my wife and me in the early AM so we wouldn't have to call back. Sure enough, we we in First when we woke up.

I can say that United also has inconsistent service.. but never had them say I was NOT ELITE... that is totally unacceptable. I can not imagine that their IT systems are that poor???

United has some rude people on occassion.. but I have always received upgrades, award travel and correct infor.. including good seating....

I hope it was a glitch in their system... next time, say "I am Plat Elite, can I speak to a supervisor?"