E-Mail Reply from CO Customer Service
 

Early this morning, I received an e-mail from CO Customer Service replying to a message sent to them through their website. That message appeared below the comments (totally canned, BTW) from the CO employee. Problem is, the quoted message was not mine. Over the past couple of months, I've sent 2 different messages to CO Customer Service through their website form, neither of which has been answered.

It's been about 12 hours since I informed the person who e-mailed me that messages and the associated e-mail provided by the sender are getting shuffled in their system. I have not received a response.

Anyone else have problems getting CO to respond, or worse, to respond to the wrong person?

Sheryl:

There have been several threads here over the past few months about emailing CO and not getting responses.

I personally have never had much luck getting through to CO customer service via email. It seems like one of the few areas that their customer service is lacking.

I recently received an email from CO Customer Service saying that they had been having problems with their email server and not all emails had been received. Below is the body of the email:

"We regret that during a recent upgrade of Continental's Customer Care
mailbox, some messages were inadvertently lost. If you contacted us between
September 16 and September 27 and have not received a reply, your message
was probably among them. Please resubmit your message to [email protected]
and we'll respond as quickly as possible. Thank you for your patience and
understanding."

Sincerely,
Continental Airlines

I hope this helps.