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COOL no more - check out CO's new E-service

COOL no more - check out CO's new E-service

Old Jul 19, 99, 1:09 pm
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Join Date: May 1998
Location: In protest of Flyertalk's uncalledfor censoring of my point of view, I cancelled my InsideFlyer subscription. So long, and thanks for everything.
Posts: 3,325
COOL no more - check out CO's new E-service

new on-line ticketing engine...cool!
NJDavid is offline  
Old Jul 19, 99, 3:08 pm
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Join Date: May 1998
Location: Houston, Texas, TEXAS
Posts: 1,510
Made a res thru e-service last nite. It's a lot more efficient and, as NJDAVID says, "Real Cool", but CO O.L. no more.
JAWS_II is offline  
Old Jul 19, 99, 3:13 pm
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Join Date: May 1998
Location: nyc, ny, usa
Posts: 364
Luv the new site...just used it...far more efficient and better GUI. Luv that all my itineraries are on your home page. Appears to be faster on getting your flights. Now if u could only book reward flights.....

gabbysz is offline  
Old Jul 19, 99, 5:26 pm
Join Date: Apr 1999
Location: Cambridge, MA 02138
Posts: 2,102
Yes, it is much better.

If you weren't aware, Continental's On-line booking engine is powered and supported by Microsoft Expedia out of Atlanta, GA. So, if you are also an Expedia user, you will notice that Expedia has been updated as well. In addition, I believe that Northwest Airlines, KLM, and American Express all also uses Microsoft's Travel Technologies.
steve100 is offline  
Old Jul 22, 99, 11:50 am
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Join Date: May 1998
Location: Las Vegas, NV, USA
Programs: AAdvantage ExecPlat, United 1k, United Club (life), Virgin Silver, Marriott/SPG/Hilton/Accor Gold
Posts: 5,030
I HATE IT!!! No more EasySabre, no more powerful Expedia fare search. If you knew what you were doing the old Expedia fare search was very powerful. Now, it's gone. What to do now, I don't know.

Also, the new E-Service is just as bad as the old COOL at trying to sell an itinerary with no availability in the fare class you are trying to book. This "new and improved" Expedia is driving me nuts!!! I will NOT book another ticket on Expedia/COOL/NWA WorldWeb (save for promotions like the AMEX 4k bonus) again.
TransWorldOne is offline  
Old Jul 23, 99, 12:43 am
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Join Date: May 1998
Location: Guam, USA
Posts: 98
It still takes too long but at least they are listing cheaper fares then they were before. In fact, I found fares that the CO agent on the phone could not get for me.

The problem that I still have is that the site will not tell you available dates for your flights. You have to keep trying different dates until you finally come up with one that they have seats for. Why don't they just tell us in the first place the first available dates?
diver is offline  

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