Whacky seat selection bug on UA metal

 
Old Feb 23, 12, 5:17 pm
  #1  
Original Poster
 
Join Date: Dec 2008
Location: CLE
Programs: UA Silver, Starbucks Gold, PF Chang's Warrior, Wine Century 100
Posts: 757
Whacky seat selection bug on UA metal

I'm flying the red eye LAS-ORD (UA metal) / ORD-CLE (CO metal) tomorrow.

Yesterday my E+ aisle seat 10D was listed in the reservation for the LAS-ORD flight.

Today I check the reservation and it shows "--" seat for LAS-ORD.

So I go to the seat map - 10D is grayed out and I think I've been bumped outta my seat. 11D is the only E+ aisle left (no recline, grrrrr) and I select that. Hit Continue, and back at reservation (text) screen LAS-ORD shows the original 10D instead of the "--"... and 11D is now grayed out as well.
paule123 is offline  
Old Feb 23, 12, 6:26 pm
  #2  
 
Join Date: Sep 2006
Location: CLE
Programs: CO Gold - 1MM, IC Plat, Hertz PC
Posts: 1,644
I also had that happen to me yesterday for an intl flight next week. Luckily my original seat was still available. Oddly enough I am CLE-EWR-ZRH and it only zeroed out the EWR-ZRH seat assignment/segment.
CLEHillbilly is offline  
Old Feb 23, 12, 6:57 pm
  #3  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 34,940
UA is authoritative for UA flights; CO is authoritative for CO flights.

It doesn't matter what CO says your UA seat is, or what UA says your CO seat is.

Check the record of the carrier operating the flight to make sure it's what you want.
channa is offline  
Old Feb 26, 12, 3:15 am
  #4  
 
Join Date: Jun 2011
Location: NorCal
Programs: MP Au, former 1K
Posts: 472
Originally Posted by channa View Post
UA is authoritative for UA flights; CO is authoritative for CO flights.

It doesn't matter what CO says your UA seat is, or what UA says your CO seat is.

Check the record of the carrier operating the flight to make sure it's what you want.
I have a mixed metal itinerary, and I had problems selecting seats on UA's site, so I went on CO's site. Initially, I had the same issue ogf being unable to select the seats that I want, but then I changed the FF number to my Onepass number on CO's site. I was then able to change the seat assignment as I wanted. However, now I've ended up with UA and CO's site showing different seat assignments. We'll see what happens after March 3 when the systems merge.
davewang202 is offline  

Thread Tools
Search this Thread