Important! Previously Issued CO Tickets Exchanged/Changed After March 3
Feb 24, 2012, 4:32 pm
#31
Join Date: Feb 2011
Programs: CO Platinum / BA Gold
Posts: 780
Ho hum, my tickets LHR-EZE for November (SWU cleared both legs for 2 pax) are on CO 005 stock.
It's too late for a reissue (upgrade inventory gone) so I'm guessing my only option is to refuse to accept any schedule changes without a supervisor on the line confirming that the tickets don't need to be reissued and that any resulting downgrades will be fixed?
It's too late for a reissue (upgrade inventory gone) so I'm guessing my only option is to refuse to accept any schedule changes without a supervisor on the line confirming that the tickets don't need to be reissued and that any resulting downgrades will be fixed?
Feb 24, 2012, 5:17 pm
#32
Join Date: Dec 2010
Location: PHX
Programs: AA PRO
Posts: 352
Ho hum, my tickets LHR-EZE for November (SWU cleared both legs for 2 pax) are on CO 005 stock.
It's too late for a reissue (upgrade inventory gone) so I'm guessing my only option is to refuse to accept any schedule changes without a supervisor on the line confirming that the tickets don't need to be reissued and that any resulting downgrades will be fixed?
It's too late for a reissue (upgrade inventory gone) so I'm guessing my only option is to refuse to accept any schedule changes without a supervisor on the line confirming that the tickets don't need to be reissued and that any resulting downgrades will be fixed?
This thread has me totally stressed out about this trip. But on the other hand, better the devil you know.....
Feb 24, 2012, 7:22 pm
#33
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,877
So the plot thickens.....
When looking at my parents' itin (and my one mixed metal itin as well), it now shows both on the UA and CO e-recpts as 016 and not 005 so somewhere in the myriad of schedule changes we both had, the tix were "re-issued" from 005 back to 016 (which I missed :eek). So given all of the above, safe under a post 3/3 schedule change or not?
When looking at my parents' itin (and my one mixed metal itin as well), it now shows both on the UA and CO e-recpts as 016 and not 005 so somewhere in the myriad of schedule changes we both had, the tix were "re-issued" from 005 back to 016 (which I missed :eek). So given all of the above, safe under a post 3/3 schedule change or not?
Feb 24, 2012, 8:27 pm
#34
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,966
glad I opted for 016 ticket stocks for my last couple of tickets. What a poor choice UA/CO is making once again. How to get your best customers to leave ... chapter 135 ...
There is no reason why they have to do this other than the desire to screw their best customers over and over again. I really don't get this concept.
There is no reason why they have to do this other than the desire to screw their best customers over and over again. I really don't get this concept.
Feb 26, 2012, 9:37 pm
#35
Join Date: Jan 2011
Location: WAS
Programs: UA 1K, HH Diamond
Posts: 193
If you call before March 3 with a 005 ticket that needs reissue due to a schedule change, it will be reissued as a new 005 ticket, not a 016 ticket - only after Mar3 will all tickets be issued under United's plate, which is 016.
If your ticket does not need to be re-issued, I seriously doubt they will re-issue the ticket after Mar 3 for no reason.
If your ticket does not need to be re-issued, I seriously doubt they will re-issue the ticket after Mar 3 for no reason.
Feb 26, 2012, 9:48 pm
#36
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
glad I opted for 016 ticket stocks for my last couple of tickets. What a poor choice UA/CO is making once again. How to get your best customers to leave ... chapter 135 ...
There is no reason why they have to do this other than the desire to screw their best customers over and over again. I really don't get this concept.
There is no reason why they have to do this other than the desire to screw their best customers over and over again. I really don't get this concept.
Feb 26, 2012, 9:51 pm
#37
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
Everytime I see this thread pop up, I think to myself there's no way they'll make these 100,000-mile flyers lose their upgrade on a schedule change (or if they change the return, they lose the pre-confirmed outbound upgrade). But then I realize it's CO who's deciding this stuff, so who knows what will actually transpire...
Feb 27, 2012, 7:23 am
#38
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
If they wanted to do better they could have. If it's such a small number of tickets, why not figure out some manual workaround to the systems issue?
Everytime I see this thread pop up, I think to myself there's no way they'll make these 100,000-mile flyers lose their upgrade on a schedule change (or if they change the return, they lose the pre-confirmed outbound upgrade). But then I realize it's CO who's deciding this stuff, so who knows what will actually transpire...
Everytime I see this thread pop up, I think to myself there's no way they'll make these 100,000-mile flyers lose their upgrade on a schedule change (or if they change the return, they lose the pre-confirmed outbound upgrade). But then I realize it's CO who's deciding this stuff, so who knows what will actually transpire...
The scaremongering is a real disservice to the community
Feb 27, 2012, 7:29 am
#39
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
It's extremely misleading at best (just plain wrong in practice) to keep up this noise about "CO deciding stuff" - this is a single airline now making decisions on everything. Why you somehow feel that because "CO" is involved would mean people would be more likely to lose out on upgrades is beyond me - and it's amazing how thread after thread gets posted these days about spectacularly good customer service experiences on both halves of the soon-to-be-single airline which are duly ignored by you.
The scaremongering is a real disservice to the community
The scaremongering is a real disservice to the community
But that's just speculation, and the only facts we have to go by are what they've communicated, which is you'll lose the upgrade and have to reapply. That's not good customer service.
Feb 27, 2012, 7:37 am
#40
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
I'm hoping the policy is just the official policy, but in practice, they'll find a way to make it work (e.g., have a supervisor reissue it and force it back). That would be yet another example of good customer service.
But that's just speculation, and the only facts we have to go by are what they've communicated, which is you'll lose the upgrade and have to reapply. That's not good customer service.
But that's just speculation, and the only facts we have to go by are what they've communicated, which is you'll lose the upgrade and have to reapply. That's not good customer service.
Regardless, I have a high degree of confidence that UA will figure out a way to avoid having customers messed around by this.
Feb 27, 2012, 7:40 am
#41
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
Let's hope so. It'd be a shame to disservice 100,000-mile flyers like this.
Feb 27, 2012, 7:49 am
#42
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
I don't- if UA couldn't figure out a way to apply a CR1/SWU to a mixed metal trip that has one segment available for upgrade immediately and the other requiring waitlisting, with no possible 'workaround', why should I think they'll be able to solve another (seemingly simple) upgrade instrument application problem?
Mar 4, 2012, 9:41 am
#43
Join Date: Apr 2010
Location: IAH
Programs: UA/CO-GS/PPlat,AA-Gold,SPG-Plat,Hilton-Diamond,Marriott-Plat,Hertz-Pres_Circe
Posts: 824
I can confirm that it seems to be working ok. I just had to re-issue a ticket onto 016 stock that had some PMUA PMCO and Copa flights including both already cleared instruments and wait listed instruments. Took them a few minutes but they retained everything despite no current availability (a PMCO segment is the current wait list). Agent took a minute to check something mentioning there was something they needed to do to ensure the Copa segment upgrade stuck.
The agent I got was PMUA GS, it was somewhat reassuring to see they knew Shares well enough to do so without any mistakes.
The agent I got was PMUA GS, it was somewhat reassuring to see they knew Shares well enough to do so without any mistakes.
