Silver Elite - Being charged to book CO Metal E+ seat (non bulkhead or exit row)
Feb 24, 2012, 6:54 am
#16
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Sigh..... I've been checking my seats, which were booked in early January, almost daily now for a flight this weekend.
Today, I discovered mine was moved and my husband remained where he was. I tried to either move myself closer to him, or him closer to me, and the website tried to charge me $29 for ELR.
I called and was told they couldn't override the system and I would have to pay or stay put.
It was only after I told them I had the seat and CO moved me out of it for no good reason overnight, that she was able to move my husband closer to me.
It still doesn't show on the website, but I have an email with the new seat assignment.
I'm really starting to hate CO these days.
Today, I discovered mine was moved and my husband remained where he was. I tried to either move myself closer to him, or him closer to me, and the website tried to charge me $29 for ELR.
I called and was told they couldn't override the system and I would have to pay or stay put.
It was only after I told them I had the seat and CO moved me out of it for no good reason overnight, that she was able to move my husband closer to me.
It still doesn't show on the website, but I have an email with the new seat assignment.
I'm really starting to hate CO these days.
Feb 24, 2012, 7:02 am
#17
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I haven't a clue. I was in 11C (with the middle empty) and hubby2e in 11D until yesterday. These were the initial seats I selected.
During my daily check, I discovered I had been moved to 8C and now all of row 11 on that side was taken.
When I called, the rep said that two of the seats in row 11 were blocked as being "under airport control."
The seat I was in was not a special assistance seat either - I wouldn't have said a word if it was.
What's odd is that this trip we are both on the same PNR. Usually we're not. Should they have taken that into consideration when moving one of us?
I'm getting sick and tired of being booted out of my seat(s) - it has happened every time in the last 3 trips. It's not a big deal to sit apart from my husband (really, it's not) and at this point, it's become the principle of the matter. I shouldn't have to check my seats on a daily basis and then spend time on the phone fixing it.
During my daily check, I discovered I had been moved to 8C and now all of row 11 on that side was taken.
When I called, the rep said that two of the seats in row 11 were blocked as being "under airport control."
The seat I was in was not a special assistance seat either - I wouldn't have said a word if it was.
What's odd is that this trip we are both on the same PNR. Usually we're not. Should they have taken that into consideration when moving one of us?
I'm getting sick and tired of being booted out of my seat(s) - it has happened every time in the last 3 trips. It's not a big deal to sit apart from my husband (really, it's not) and at this point, it's become the principle of the matter. I shouldn't have to check my seats on a daily basis and then spend time on the phone fixing it.