Any way Continental would agree to waive the $150 award cancellation fee?
Feb 19, 2012, 1:38 pm
#16
Join Date: Nov 2010
Programs: OnePass Platinum, Alaska MVP Gold
Posts: 41
To the OP: +1 on the good luck wishes.
In this case, I've always been able to make the reservation over the phone. Fee is automatically waived for plat, but they also waived this before I was plat since it's not really something you can handle yourself. Alternatively, I believe you can call the service center and expedite (i.e. - immediately) the redeposit if necessary.
Good luck on getting the miles redeposited too...I redeposited an award back on Jan. 30, and I have still not seen the miles post back. That's almost three weeks! I needed to use the miles too...and have not been able to because CO is holding them back for an unusually long amount of time.
Feb 19, 2012, 8:30 pm
#17
Join Date: Apr 2003
Location: BOS .. but soon SFO
Programs: UA PLAT, TK GLD, Hilton Diamond, IC PLAT, SPG GLD, Marriott GLD
Posts: 1,528
May 23, 2012, 7:34 pm
#18
Join Date: Oct 2005
Posts: 12
I just gor my $150 refunded. Granted, when I booked it I was charged the $75 b/c it was within 21 days of the flight.
The agent was very sympatheric and talked to his manager. I just told them I was going for a job interview and not only was I out $75 but now $150 more.
I just acted sad......The agent felt bad that they were dinging me for so much.
So I guess it depends who you talk to.
The agent was very sympatheric and talked to his manager. I just told them I was going for a job interview and not only was I out $75 but now $150 more.
I just acted sad......The agent felt bad that they were dinging me for so much.
So I guess it depends who you talk to.
May 24, 2012, 6:01 pm
#19
Join Date: Nov 2006
Programs: UA nothing (former multi-year CO Platinum), AA 1M Gold, HH Diamond, National Executive
Posts: 449
What you can do is cancel the UACO reservation, but don't redeposit the miles. You will have up to 1 year from the time of original booking to apply the miles to the same itinerary on a later date. This will allow you to take advantage of the AA/BA award redemption (promotion??) while saving the miles for use later. This is, of course, assuming you will be flying the same itinerary within a year. Otherwise, it's pretty difficult to get the redeposit fee waived. Unless you get lucky with a weather-related travel waiver.
LAX
LAX
May 30, 2012, 7:46 am
#20
Join Date: Dec 2011
Location: BOS, BWI, DCA, IAD
Programs: American, Delta, JetBlue, United
Posts: 2,046
Earlier this year, I cancelled an award reservation made through CO (pre-merger) with flights on LH because of a schedule change of approximately 4 hours (same flight # IAD-MUC, but a much later departure). My miles were re-credited to my account within a day or two, taxes and fees were refunded within a few weeks, and no cancellation fee was imposed. But 4 hours is a lot more than 5 minues.
