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Forcing an upgrade after an involuntary schedule change?

Forcing an upgrade after an involuntary schedule change?

 
Old Feb 18, 12, 7:37 pm
  #1  
Original Poster
 
Join Date: Dec 2006
Posts: 86
Forcing an upgrade after an involuntary schedule change?

3 weeks ago, I booked separate tickets for AUS-IAH-SEA-ANC
(late May) and ANC-DEN-AUS (early June) and used RUs to confirm
upgrades on all legs. Since then, CO changed each itinerary
four times, canceling multiple flights, changing times,
breaking connections, several ticket reissues, etc.

When my outbound ticket was reissued to AUS-IAH-ANC,
CO preserved my upgrade on IAH-ANC even though no R space
was available. The phone representative had to call some
kind of desk to reissue the ticket and they forced the upgrade.

Today, my return ticket had to be reissued to ANC-IAH-AUS
because CO canceled ANC-DEN on that day. CO adamantly
refused to preserve the upgrade. I called a couple of times
and was told that there is no desk that can force an upgrade
if there is no R space available, even in the case of an
involuntary change from a flight where I was confirmed
in first.

They are following the letter of the rules ("rebook in the original
class of service" and that's that), so no complaints, but I also
know they did force the upgrade for my outbound...
how do I convince them to do the same for the return?

Waitlisting looks grim: the ANC-IAH flight is a 737-800 with
16 seats in F and it's already F4, JN4, A3, ZN3, P3, PN3 with
3.5 months to go. It's a 7-hour redeye, too - seems like
a good use for an RU, if I ever saw one
AustinPilot is offline  
Old Feb 18, 12, 8:09 pm
  #2  
 
Join Date: Feb 2012
Posts: 2,933
Originally Posted by AustinPilot View Post
They are following the letter of the rules ("rebook in the original
class of service" and that's that), so no complaints,)
Obviously getting an exemption/favor one time didn't work after the next schedule change on the return, so besides calling over & over again what other hope for a solution could solve your dilemma?
Actually, once you hang up after confirming the schedule change you're pretty much done asking for a review of your situation. I can also pretty much assure you that there are notes in your record regarding your request for a change to the letter of the rule, which was denied. Sorry!!!
LilAbner is offline  
Old Feb 18, 12, 8:47 pm
  #3  
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Join Date: Dec 2006
Posts: 86
Originally Posted by LilAbner View Post
besides calling over & over again what other hope for a solution could solve your dilemma?
The name of the desk that's authorized to open R space would
be a good start. For example, several knotty problems with
mixed CO/UA upgrades were solved last year by asking for
the "integration desk" (different problems, of course).

Actually, once you hang up after confirming the schedule change you're pretty much done asking for a review of your situation.
Not in my experience. I've already gone through 8 changes on
these two tickets and some of them took repeated calls to
straighten out - like finding a better flight after I hung up and
calling back to make another change.

I can also pretty much assure you that there are notes in your record regarding your request for a change to the letter of the rule, which was denied. Sorry!!!
I doubt this. Over 20 years and a million miles with CO,
I've had dozens of situations where agents #1 and #2
tell me that something is impossible or prohibited, and
then agent #3 - or #10 - does exactly that.

Of course, I am not going to call repeatedly. But it would
be good to know who has the authority to force an upgrade
after an involuntary schedule change.
AustinPilot is offline  
Old Feb 18, 12, 8:54 pm
  #4  
 
Join Date: Feb 2012
Posts: 2,933
Originally Posted by AustinPilot View Post
But it would
be good to know who has the authority to force an upgrade
after an involuntary schedule change.
Ask for a supervisor! Can't hurt, and I do feel your pain losing an upgrade after a schedule change. Let me know how you make out as I'm pulling for you! By the way the rule is, "If you don't get what you want, hang up, and call back"!
How many calls is definitely your CALL!!!
LilAbner is offline  

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