EQMs not posting on CO???

 
Old Feb 16, 12, 8:20 am
  #1  
Original Poster
 
Join Date: May 2003
Location: Houston, TX
Programs: UA 1K, 2MM
Posts: 430
EQMs not posting on CO???

Just got back from a trip to NRT (2/11), D class fare. My outbound in January posted fine, but the return in February which is posted, lists all the correct information with the exception of not posting my EQM and upticking my qualifying miles. Is there a problem with the web program? Is this the same issue with the Bonus miles not posting? Or should I call CO???

Thanks.
ErgoTraveler is offline  
Old Feb 16, 12, 3:44 pm
  #2  
 
Join Date: Mar 2010
Location: IAH
Programs: UA 1PP MM
Posts: 319
Had the same problem for more than a week. They said, last night, they know and are working to fix.

I didn't buy it , but let it slide.

But will push HARD if not fixed before the disaster? which maybe 3/3.
mnmme is offline  
Old Feb 16, 12, 4:43 pm
  #3  
FlyerTalk Evangelist
 
Join Date: May 2007
Location: Houston
Programs: UA Gold, Marriott Gold
Posts: 10,984
The EQM counting is known to be broken. No public ETR.
mduell is offline  
Old Feb 16, 12, 5:28 pm
  #4  
 
Join Date: Mar 2010
Location: IAH
Programs: UA 1PP MM
Posts: 319
The other numbers are weird also. I think my LTD RDM's are correct but my activity RDM's are wrong.

Unfortunatly don't have a clue if my LTD fight miles are correct?
mnmme is offline  
Old Feb 17, 12, 9:53 am
  #5  
 
Join Date: Mar 2010
Location: IAH
Programs: UA 1PP MM
Posts: 319
My acount is now correct!
mnmme is offline  
Old Feb 17, 12, 6:44 pm
  #6  
 
Join Date: Jul 2005
Location: IAH
Programs: UA 1K, NEXUS, Global Entry
Posts: 145
My PEK-EWR-IAH return posted today, but is missing EQM's. Ending EQM balance is wrong but LTD seems to be right. EQP's are there.
So not completely fixed.
mw362 is offline  
Old Feb 18, 12, 5:41 pm
  #7  
 
Join Date: Jan 2010
Posts: 494
I flew 23 flights from Jan 30-Feb 9, 17 of them posted correctly, the rest did not. This left me 5400 miles short of Elite.

I emailed 3 times and finally after a week, i received my standard EQM and Elite status. I still have not received my RDM bonus on my last 2 flights - not sure if i get bonus EQM for being elite.

I did request an answer to my email - no response received yet!!
uaflr is offline  
Old Feb 28, 12, 12:37 pm
  #8  
 
Join Date: Jan 2010
Posts: 494
just received an email from CO -

Since your Silver Elite status was not effective until February 10, 2012, flights taken prior to the effective date will not qualify for the 25% bonus.

I had 4 flights on 2/9 which took me to 27,813 EQM - bad planning on my part. Lost over 700 RDM since i did not allow an extra day after hitting 25k!!
uaflr is offline  

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