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How long for an uncleared regional upgrade cert to return?

How long for an uncleared regional upgrade cert to return?

 
Old Feb 11, 12, 11:16 am
  #1  
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How long for an uncleared regional upgrade cert to return?

I have a flight coming up next week and the upgrade almost certainly won't clear. The regional upgrade cert I applied to it has a February expiration and I'd like to be able to apply it to another flight later this month as soon as I can.

How quickly do uncleared Regional Upgrade Certs come back to your account after the flight?
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Old Feb 13, 12, 9:04 am
  #2  
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Looks like I'm in the same boat now - 4 days ago, no RU returned, have 0% confidence that it will get returned to me w/o manual intervention. I unfortunately don't have a full hour to spend waiting & dealing with the OPSC til Wednesday...
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Old Feb 13, 12, 9:09 am
  #3  
 
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They seem to get stuck on the CO side. As a UA side guy they always popped back into my account, nearly instantaneously with the departure of the flight that failed. I have had 2 instances recently with trying to upgrade my brother on CO where I had to call the Pres Plat line to get the upgrades back. The good news was that the agent didn't seem to need to send me to the OPSC to do it. It's stuff like this that makes me shudder a bit at the CO IT systems. This kind of stuff should "just work".
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Old Feb 13, 12, 9:34 am
  #4  
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Originally Posted by pdx1M View Post
They seem to get stuck on the CO side. As a UA side guy they always popped back into my account, nearly instantaneously with the departure of the flight that failed. I have had 2 instances recently with trying to upgrade my brother on CO where I had to call the Pres Plat line to get the upgrades back. The good news was that the agent didn't seem to need to send me to the OPSC to do it. It's stuff like this that makes me shudder a bit at the CO IT systems. This kind of stuff should "just work".
Agreed - I just called CO reservations, they said it should pop back automatically. I mentioned that they have yet to do so anytime I've done an Integration Team upgrade - she recommended I call back Friday.

The bigger issue is that it feels like they don't have any visibility into requested upgrades once the flight has passed. I told her I had sponsored this flight last week, and it seemed to surprise her...not the first time I've had that reaction.
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