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-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Is hold time always this long? (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1297403-hold-time-always-long.html)

fivesixseven Jan 13, 2012 2:45 pm
Originally Posted by UA-NYC (Post 17809089)
...IF CO is even taking calls. I tried to do that last night after an hour of hold time w/CO - the UA agent said "don't even bother, I was on hold for 20 minutes on our internal line w/o any success"
The method reduced my 90 minutes waiting time to only 8. So it can work - worth giving a try, I guess...

Yuengling Jan 19, 2012 9:35 am
10 minutes and holding on the Global Services line. This has never happened to me before.

UPDATE: Total wait time was 19 minutes.

bmvaughn Jan 19, 2012 9:57 am
Originally Posted by Yuengling (Post 17844710)
10 minutes and holding on the Global Services line. This has never happened to me before.

UPDATE: Total wait time was 19 minutes.
That's ridiculous. The new UA, based on CO principles.

goodeats21 Jan 19, 2012 2:01 pm
Originally Posted by Yuengling (Post 17844710)
10 minutes and holding on the Global Services line. This has never happened to me before.

UPDATE: Total wait time was 19 minutes.
Wow. :td:

star_world Jan 19, 2012 2:04 pm
Originally Posted by bmvaughn (Post 17844839)
That's ridiculous. The new UA, based on CO principles.
:td: I have *never* waited 19min on hold for CO.

UA-NYC Jan 19, 2012 2:35 pm
Originally Posted by star_world (Post 17846881)
:td: I have *never* waited 19min on hold for CO.
Many of us waited over an hour trying to get through to CO last weekend, or weren't even able to get through (there's a nice series of posts in another thread discussing it). It happens, believe it or not.

star_world Jan 19, 2012 2:40 pm
Originally Posted by UA-NYC (Post 17847071)
Many of us waited over an hour trying to get through to CO last weekend, or weren't even able to get through (there's a nice series of posts in another thread discussing it). It happens, believe it or not.
That sucks - were you calling the right number? ;) I did note that it was my experience.

UA-NYC Jan 19, 2012 4:28 pm
Originally Posted by star_world (Post 17847106)
That sucks - were you calling the right number? ;) I did note that it was my experience.
Yup - 15 minute call, hung up just in case I dialed wrong, then a 45 minute call. No voice prompts, all keypad. :)

emcsweeney will verify this, as I challenged him to call in as he too had never waited more than ~2 min, and even he gave up after 20 minutes

aacharya Jan 19, 2012 5:01 pm
Originally Posted by UA-NYC (Post 17847795)
Yup - 15 minute call, hung up just in case I dialed wrong, then a 45 minute call. No voice prompts, all keypad. :)

emcsweeney will verify this, as I challenged him to call in as he too had never waited more than ~2 min, and even he gave up after 20 minutes
Unreal. I hate to say it, but that does sound like a sound of things to come. I know there was a crazy storm out West, but even then, an hour for a GS/1K is unreal.

Red_Rob Jan 19, 2012 5:45 pm
I was on hold 19 minutes today before the PPlat line picked up.

During that time the last seat that could have gotten me home with less than a 24 hour delay (on any carrier) sold. I will end up making it home 24 hours late (assuming no further delays or cancelations through SEA just after midnight Sat).


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