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-   -   Do CO gate agents know the official boarding process? (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1290355-do-co-gate-agents-know-official-boarding-process.html)

WineCountryUA Feb 6, 2012 12:06 pm


Originally Posted by tarheelnj (Post 17960819)
....
I wonder if they're just going to call "Zone 1" to start the boarding. It's an E45, so no FC section.

But GS/PresPlat and uniformed military still exist.

QBK Feb 6, 2012 4:24 pm


Originally Posted by TWA Fan 1 (Post 17962096)
I still think the best was the time I was flying a PMCO 738 EWR-LAX and the GA announced that, because there were over 100 elites, it would be more efficient to board the kettles first.

That was perhaps the finest moment of my kettle career...:D

Somebody -- not a kettle -- posted with tremendous (and mostly justified) irritation about a flight where that happened, on this board, not too long ago. Was that you? I'm guessing not, from the last sentence of your post, but the idea that this has happened more than once is sort of horrifying... :p

nova08 Feb 6, 2012 4:28 pm


Originally Posted by WineCountryUA (Post 17962682)
But GS/PresPlat and uniformed military still exist.

True, although in my experience (mostly with CO connection recently) its just everyone can board or elites and then everyone.

CO777DAL Feb 6, 2012 5:05 pm


Originally Posted by QBK (Post 17961732)
I've never yet had a GA do the full monty for an ERJ-145.
\.

You must not be flying into Dallas Love Field. Here you go.
http://youtu.be/gWyEH7q32lI
Go to 30 seconds into the video to start listening to the announcement. They even call BusinessFirst. They are very through.

I flew IAH-POS yesterday and CO did use the new boarding process. Called Military and GS then zone 1. I didn't notice any difference in the boarding time from before.

limey1K Feb 6, 2012 5:19 pm

I flew CO today DEN-CLE today and in the Premier Access line (#3 in line) at the gate in DEN they called GS and uniformed Military, then FC and 1K. I was in FC as was the gentlemen at the #1 spot in line. #2 was in E and had no status printed on his .bomb boarding pass. When FC/1k was called, he stepped up, scanned his BP and headed on the plane. He was 55+, wearing sweats and had a couple of bags of to-go food, so I'm assuming no airmarshall (unless he was deep undercover :p). I am assuming that the GA didn't care for whatever reason but it pi**es me off. Why bother with rules if you don't follow them?

QBK Feb 6, 2012 8:14 pm


Originally Posted by CO777DAL (Post 17964654)
You must not be flying into Dallas Love Field. Here you go.
http://youtu.be/gWyEH7q32lI
Go to 30 seconds into the video to start listening to the announcement. They even call BusinessFirst. They are very through.

Wow. Calling BusinessFirst on an ERJ is a little odd (even if it was reflexive, wouldn't you call "First Class"?), but I'm not complaining. Very civilized.

If I wanted to be really picky, I could argue that by doing GS/PPlat/1K and then going straight to "anyone with EliteAccess", they're not really doing the full monty -- which would mean separate calls for Gold/1P/*G and Silver/2P/*S -- but I cede the point. And I didn't intend to suggest that they should do that on an ERJ. Even if a GA boarded an entire ERJ at once, the scrum wouldn't be worse than calling 1P/*G on an international 777 (which is often more than 50 pax).

P.S. You're right -- I've never flown into Love Field!

tarheelnj Feb 8, 2012 6:00 am

This isn't technically boarding process-related, but it's close.

At DTW yesterday returning to EWR, arrived very early and wanted to SDC to the 3:30pm flight. Got to D2 at exactly 3:10. The door was open, and there were two agents behind the counter, one with CO attire and the other with UA attire (tie with tulip logo). I asked if I could get on this flight. The CO agent said no, that she had already closed the flight. Before I could say anything, another CO agent came up behind me and pointed out to the CO agent that on SHARES you can reopen boarding one time, and it was ridiculous to turn away a passenger with 20 minutes left before departure. Her nametag said station manager (or something close to that). I'm sorry I didn't get her name, so I could send in a compliment. The CO agent was training the UA agent on SHARES - neither looked very happy. I was traveling with a colleague who is not elite, and the CO agent told him he'd have to pay $75.00. Again, the third agent stepped in and pointed out that his boarding pass clearly showed he was on a B fare, and therefore there shouldn't be a fee. I wonder how many non-elites have paid SDC fees when they didn't have to.

If you're one of those PMCO or PMUA agents who still go out of your way like this to help your customers, even if it means more work on your part, please know that we appreciate it. Her help, not to mention her smile and wave as I boarded, were priceless.

joshwex90 Feb 8, 2012 9:29 am


Originally Posted by tarheelnj (Post 17974564)
This isn't technically boarding process-related, but it's close.

At DTW yesterday returning to EWR, arrived very early and wanted to SDC to the 3:30pm flight. Got to D2 at exactly 3:10. The door was open, and there were two agents behind the counter, one with CO attire and the other with UA attire (tie with tulip logo). I asked if I could get on this flight. The CO agent said no, that she had already closed the flight. Before I could say anything, another CO agent came up behind me and pointed out to the CO agent that on SHARES you can reopen boarding one time, and it was ridiculous to turn away a passenger with 20 minutes left before departure. Her nametag said station manager (or something close to that). I'm sorry I didn't get her name, so I could send in a compliment. The CO agent was training the UA agent on SHARES - neither looked very happy. I was traveling with a colleague who is not elite, and the CO agent told him he'd have to pay $75.00. Again, the third agent stepped in and pointed out that his boarding pass clearly showed he was on a B fare, and therefore there shouldn't be a fee. I wonder how many non-elites have paid SDC fees when they didn't have to.

If you're one of those PMCO or PMUA agents who still go out of your way like this to help your customers, even if it means more work on your part, please know that we appreciate it. Her help, not to mention her smile and wave as I boarded, were priceless.

Great to hear there are still agents (on either side of the aisle) who are still "customer-first" and not "CO rules, UA stinks" or "UA rules, CO stinks." Unfortunately, I've been encountering too many of the latter, on both the PMCO and the PMUA side.

limey1K Feb 8, 2012 12:34 pm

Just boarded CO4167 BWI-CLE and the GA announced "We have new boarding procedures so please pay attention. We will board people with disabilities, GS, PPlat and uniformed military. We will then board by Boarding Group". She called the GS/PPlat and then Boarding Group 1. No 1K, no Prem Exec etc. Just a scrum.

joshwex90 Feb 8, 2012 12:58 pm


Originally Posted by limey1K (Post 17977179)
Just boarded CO4167 BWI-CLE and the GA announced "We have new boarding procedures so please pay attention. We will board people with disabilities, GS, PPlat and uniformed military. We will then board by Boarding Group". She called the GS/PPlat and then Boarding Group 1. No 1K, no Prem Exec etc. Just a scrum.

Zone 1 is First Class, 1K, and Plat. Zone 2 is *G.

LAXOGG Feb 8, 2012 2:10 pm


Originally Posted by joshwex90 (Post 17977341)
Zone 1 is First Class, 1K, and Plat. Zone 2 is *G.

I realize that you are referring to a CO operated flight, but on UA operated flights, zones are not shown for FC, GS and 1K. Don't recall what they look like for CO operated flights.

joshwex90 Feb 8, 2012 2:18 pm


Originally Posted by LAXOGG (Post 17977820)
I realize that you are referring to a CO operated flight, but on UA operated flights, zones are not shown for FC, GS and 1K. Don't recall what they look like for CO operated flights.

On CO, the new boarding has GS/PPlat and uniformed military board first, and then zone boarding. Zone 1 is F/1K/Plat. Here's the post by UA Insider:



Originally Posted by UA Insider (Post 17857815)
Hi Everyone, I wanted to give you a heads up on a change that you’ll soon see to the boarding process when traveling on flights operated by our Continental subsidiary. These changes will set the stage for us to move to a common process in March. Here are some highlights of what to expect:
  1. “Boarding Groups” will appear on each boarding pass. With the exception of Global Services and Presidential Platinum Elite customers, all customers will be invited to board by the Boarding Group on their boarding pass.

  2. Some customers will be invited to pre-board. We’ll invite customers with disabilities, as well as Global Services, Presidential Platinum Elite and uniformed military personnel to board first.

  3. There will be eight Boarding Groups. After pre-boarding, we’ll continue to board by group number which includes the following:
    • Boarding Group 1: Premium cabin, 1K and Platinum Elite customers
    • Boarding Group 2: Gold Elite, Premier Executive and Star Alliance Gold
    • Boarding Group 3: Silver Elite, Premier and Star Alliance Silver
    • Boarding Group 4: Presidential Plus cardmembers
    • Boarding Group 5: Mileage Plus Explorer and OnePass Plus cardmembers
    • Boarding Groups 6-8: General boarding
      Note: between Groups 5 and 6 we’ll invite families traveling with children under four
Until we’re on a single system in March, the boarding process on flights operated by our United and Continental subsidiaries will remain different. For example, Boarding Group 4 on each carrier represents a different set of customers. Changes to flights operated by our Continental subsidiary will begin later this month.

Shannon Kelly
Director, Customer Insights
United Airlines

Consolidated "New CO/UA Boarding Process (Effective 8 June 2011L" Thread [Merged]

limey1K Feb 8, 2012 2:44 pm


Originally Posted by joshwex90 (Post 17977341)
Zone 1 is First Class, 1K, and Plat. Zone 2 is *G.

I understand that is the case but the GA told mobile boarding pass holder in line that if it says "Premier Access" then go ahead with zone 1. On an earlier flight they called zone 1 but then said it'll be boarded by status within zone 1. GS/PPlat then FC then 1K/plat. It's really not that difficult. They sent out the announcement on the new process and we've all read it on FT and understand it, so why can't the GA's?

joshwex90 Feb 8, 2012 2:52 pm


Originally Posted by limey1K (Post 17978066)
I understand that is the case but the GA told mobile boarding pass holder in line that if it says "Premier Access" then go ahead with zone 1. On an earlier flight they called zone 1 but then said it'll be boarded by status within zone 1. GS/PPlat then FC then 1K/plat. It's really not that difficult. They sent out the announcement on the new process and we've all read it on FT and understand it, so why can't the GA's?

That is something else, and not what I was commenting on. You initially said that after GS/PPlat they immediately starting boarding Zone 1 and never called 1K. That's what I was referring to; if the agents are screwing up the actual policy, then that's something else

mduell Feb 8, 2012 3:30 pm


Originally Posted by joshwex90 (Post 17977341)
Zone 1 is First Class, 1K, and Plat. Zone 2 is *G.

Not always, I have a FC bp with Zone 2. :\


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