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One Pass Service Center does not answer the phone.

One Pass Service Center does not answer the phone.

 
Old Dec 9, 11, 11:27 am
  #1  
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Join Date: Jul 2009
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One Pass Service Center does not answer the phone.

I just sent an email (shown below) to [email protected] as the Continental Service Center is NOT answering their phones! Their standard prerecorded pep talk message just keeps playing over and over. Has anyone else ever have this problem contacting them?

========================================
Sir/Ms:

Today I tried to call.

You have two phone numbers listed:

1-800-554-5522

1-713-952-1630

I have been on hold on the one number (713) for 2 hours (yes 2 entire HOURS). No one picks up.

I have been on hold on the other number (800) for 1 hour (yes an entire HOUR). No one picks up.

Are your phone lines not working today?

I am calling in to transfer my Continental One Pass miles to the Amtrak rewards program. This can only be done by calling in.

Please give me a call back.

My cell is 320-XXX-XXXX.

Continental One Pass # WSXXXXXX

Regards,
======================================
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Old Dec 9, 11, 1:48 pm
  #2  
 
Join Date: Dec 2007
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Good luck receiving an email response in a reasonable timeframe. My sole email to [email protected] was responded to in one month
demkr is offline  
Old Dec 9, 11, 1:51 pm
  #3  
 
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see my rant here: http://www.flyertalk.com/forum/unite...p-benifit.html
ClimbGuy is offline  
Old Dec 9, 11, 1:58 pm
  #4  
 
Join Date: Aug 2011
Location: STL
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When I called earlier this week, the recording told me they were too busy and immediately hung up on me.
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Old Dec 9, 11, 2:05 pm
  #5  
 
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I was just on hold for about an hour and decided to hang up.

I called the 713 number, and wasn't prompted for my OP number (Plat) to expedite anything...

I'm just trying to get some miles to convert to Amtrak, but am not willing to wait that long.

Another sad state of affairs for CO!

-jeremy
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Old Dec 9, 11, 3:36 pm
  #6  
 
Join Date: Jan 2009
Location: IAD
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Originally Posted by Continental250K View Post
Never an issue here
same here. alben, do you have status with UA/CO? If so, call the elite line and ask to be transfered to the Onepass Service Center. I've sometimes called the 713# if I don't go through the elite desk. Try when they first open in the morning.
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Old Dec 9, 11, 4:23 pm
  #7  
 
Join Date: Jul 2011
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Originally Posted by alben View Post
I just sent an email (shown below) to [email protected] as the Continental Service Center is NOT answering their phones! Their standard prerecorded pep talk message just keeps playing over and over. Has anyone else ever have this problem contacting them?

========================================

1-713-952-1630

I have been on hold on the one number (713) for 2 hours (yes 2 entire HOURS). No one picks up.

I have been on hold on the other number (800) for 1 hour (yes an entire HOUR). No one picks ===
You needed to wait longer, took me close to 3 hours earlier this week before I got to an agent!
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Old Dec 9, 11, 4:25 pm
  #8  
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No. I do not have status. I had a bunch of United miles, which I transferred to Continental, which in turn I would like to transfer to Amtrak before the end of the month.

I have a Continental OnePass card which I obtained 6 months ago to get a bunch of sign up miles.

I have never flown with Continental, and after this experience, I never will. If this is the way Continental runs their business, I can only imagine what it must be like to fly with them. I'll be cancelling the card as well before the annual fee kicks in, no need to have it if I won't be flying with them...
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Old Dec 9, 11, 4:35 pm
  #9  
 
Join Date: Aug 2001
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Originally Posted by alben View Post
No. I do not have status. I had a bunch of United miles, which I transferred to Continental, which in turn I would like to transfer to Amtrak before the end of the month.

I have a Continental OnePass card which I obtained 6 months ago to get a bunch of sign up miles.

I have never flown with Continental, and after this experience, I never will. If this is the way Continental runs their business, I can only imagine what it must be like to fly with them. I'll be cancelling the card as well before the annual fee kicks in, no need to have it if I won't be flying with them...
The OPSC is probably the worst customer service experience you can find at Continental. Flying them is much more comparable with other airlines.
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Old Dec 9, 11, 4:38 pm
  #10  
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Originally Posted by Joshua View Post
The OPSC is probably the worst customer service experience you can find at Continental. Flying them is much more comparable with other airlines.
Hear hear. As I've said - actually flying CO is a very good experience, it's just the before & after that has its challenges and is a source of eternal frustration.
UA-NYC is online now  
Old Dec 9, 11, 4:46 pm
  #11  
 
Join Date: Jan 2010
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Indeed.....I did a status match on Continental this summer and after having to call in to change an award ticket and getting customer service that was incredibly pathetic I decided to discard the idea of every flying Continental. They may be a great airliine to fly on but I can NOT get past the horrible phone service.

I have about 110K Continental miles that I would trade for something. Need to find out how to do it.
NC_Girl is offline  
Old Dec 9, 11, 5:18 pm
  #12  
 
Join Date: Jan 2009
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Originally Posted by NC_Girl View Post
Indeed.....I did a status match on Continental this summer and after having to call in to change an award ticket and getting customer service that was incredibly pathetic I decided to discard the idea of every flying Continental. They may be a great airliine to fly on but I can NOT get past the horrible phone service.

I have about 110K Continental miles that I would trade for something. Need to find out how to do it.
you're basing that one 1 experience? Yikes.
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Old Dec 9, 11, 5:41 pm
  #13  
 
Join Date: May 2008
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I've been on hold for over an hour. What's the deal?
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Old Dec 9, 11, 5:53 pm
  #14  
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Originally Posted by cswarthout View Post
I've been on hold for over an hour. What's the deal?
SOP unless short-cutting in via the Elite line it seems now
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Old Dec 10, 11, 1:13 pm
  #15  
 
Join Date: Jan 2010
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Originally Posted by njcommodore View Post
you're basing that one 1 experience? Yikes.
Yes, I had to call in at least 4-5 different times with extended holds, and in the end no resolution on a refund for almost $300 in taxes for my award tickets so I had to finally dispute the charge with my CC to get my money back. It was NOT a one time, "oh I had to hold on-line for 1 hour, I will never fly them" type of thing. It was a 2 month long fight with them.....
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