Problems with Continental.com Login?
Nov 29, 2011, 3:24 pm
#1
Original Poster
Join Date: Oct 2011
Programs: CO Gold
Posts: 4
Problems with Continental.com Login?
Has anyone had problems logging into Continental.com today? I entered my one pass and pin as i always do and got
"! We could not process your request. Please see the message below and make revisions." and then it just says ! Please contact the OnePass Service Center for assistance with your account.
I tried forgot your pin and forgot your onepass # and they don't find my name attached to my account. i'm currently on hold(going on 15mins) with the elite desk to see if there's anything wrong but figured maybe someone knew something was going on.
regards,
Brian
"! We could not process your request. Please see the message below and make revisions." and then it just says ! Please contact the OnePass Service Center for assistance with your account.
I tried forgot your pin and forgot your onepass # and they don't find my name attached to my account. i'm currently on hold(going on 15mins) with the elite desk to see if there's anything wrong but figured maybe someone knew something was going on.
regards,
Brian
Nov 29, 2011, 3:30 pm
#2
Join Date: Aug 2000
Location: CLE
Programs: UA 1K MM, Hilton Diamond
Posts: 929
I'm having the same problem.
Nov 29, 2011, 3:35 pm
#5
Join Date: Dec 2009
Location: Arlington, VA
Programs: United MP 1p, PC Ambassador, GP Platinum
Posts: 439
Me as well.
Also can't transfer miles between accounts.
Also the number for automated account info is giving a busy signal.
Annoying.
Also can't transfer miles between accounts.
Also the number for automated account info is giving a busy signal.
Annoying.
Nov 29, 2011, 3:39 pm
#6
A FlyerTalk Posting Legend
Join Date: Oct 2007
Location: Cleveland, OH
Programs: UA Priemier Gold
Posts: 61,137
Me 5 
Nov 29, 2011, 3:40 pm
#7
Original Poster
Join Date: Oct 2011
Programs: CO Gold
Posts: 4
Just got off the phone with the elite desk. They said they are aware of it and are working on it and it's down for them as well. No ETA of when it will be back up.
regards,
Brian
regards,
Brian
Nov 29, 2011, 3:41 pm
#8
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,528
Same issue here as well. Tried calling the OnePass service center but was kicked off "due to high call volume". Seems like there is a major service issue across the website platform.
And just think - we get to keep SHARES moving forward....
And just think - we get to keep SHARES moving forward....
Nov 29, 2011, 3:41 pm
#9
Join Date: Feb 2007
Location: WAS
Programs: UA Premier Gold
Posts: 405
I assume this issue is systemwide, or at least affecting a lot of people.
I tried to check into a flight that departs in 24 hours, and got the same error. My call to the OPSC got the "we're really busy, can't take your call, use the internet, goodbye" message... and then they hung up.
I seem to be able to initiate check-in through the mobile site without logging in, but it's very sloooooow.
I tried to check into a flight that departs in 24 hours, and got the same error. My call to the OPSC got the "we're really busy, can't take your call, use the internet, goodbye" message... and then they hung up.
I seem to be able to initiate check-in through the mobile site without logging in, but it's very sloooooow.
Nov 29, 2011, 3:47 pm
#10
Join Date: Apr 2008
Location: New to Texas
Programs: AA Plat Pro
Posts: 894
Whew! I checked in for my flights alright using my ipad, and got my mobile boarding pass, but wanted to print hard copies. Couldn't log in from my laptop.
Blood pressure dropping now that I know it is a system thing.
Blood pressure dropping now that I know it is a system thing.
Nov 29, 2011, 7:13 pm
#11
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,528
Looks like the system is back-up and running again....
Nov 30, 2011, 8:55 am
#12
Join Date: Mar 2009
Location: IAH
Programs: Formerly(!): CO Gold, Hyatt Plat, Marriott Silver, Hilton Gold, Loews Gold, Avis First.
Posts: 37
Logged into CO.com no problem to check in for my (CO) flight tomorrow morning. However:
- CO.com says "This is a United reservation, click here to go to UAL.com"
- UAL.com says "This is a Continental reservation, click here to go to CO.com"
Just spoke with OPSC who blamed a "web error" and said I have to check in at the airport. So now I need to be on the road 15 minutes earlier - thanks, Mr Smisek. Doesn't anyone bother testing the IT before updates go live? My defection to WN has never been closer.
- CO.com says "This is a United reservation, click here to go to UAL.com"
- UAL.com says "This is a Continental reservation, click here to go to CO.com"
Just spoke with OPSC who blamed a "web error" and said I have to check in at the airport. So now I need to be on the road 15 minutes earlier - thanks, Mr Smisek. Doesn't anyone bother testing the IT before updates go live? My defection to WN has never been closer.
Dec 4, 2011, 9:48 pm
#13
Join Date: Nov 2010
Posts: 252
Again
Looks like it is acting up again tonight. I got the same error message now when I tried to login to my OnePass account.
Dec 4, 2011, 9:52 pm
#14
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,853
Dec 5, 2011, 3:53 am
#15
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,235
At least they now have a message up telling people what's going on.
! Scheduled continental.com site maintenance will occur on December 4, 2011, starting at 10:00 p.m. CT. During this time, OnePass sign-in, My Account features and some other services will temporarily be unavailable. We apologize for the inconvenience.
! Scheduled continental.com site maintenance will occur on December 4, 2011, starting at 10:00 p.m. CT. During this time, OnePass sign-in, My Account features and some other services will temporarily be unavailable. We apologize for the inconvenience.