Problems with Continental.com Login?

 
Old Nov 29, 11, 4:24 pm
  #1  
Original Poster
 
Join Date: Oct 2011
Programs: CO Gold
Posts: 4
Problems with Continental.com Login?

Has anyone had problems logging into Continental.com today? I entered my one pass and pin as i always do and got
"! We could not process your request. Please see the message below and make revisions." and then it just says ! Please contact the OnePass Service Center for assistance with your account.

I tried forgot your pin and forgot your onepass # and they don't find my name attached to my account. i'm currently on hold(going on 15mins) with the elite desk to see if there's anything wrong but figured maybe someone knew something was going on.

regards,
Brian
bcaputo is offline  
Old Nov 29, 11, 4:30 pm
  #2  
 
Join Date: Aug 2000
Location: CLE
Programs: UA 1K MM, Hilton Diamond
Posts: 927
I'm having the same problem.
smg77 is offline  
Old Nov 29, 11, 4:32 pm
  #3  
 
Join Date: Nov 2010
Posts: 252
Me Too

I am experiencing the same problem.
FromPVG is offline  
Old Nov 29, 11, 4:34 pm
  #4  
 
Join Date: Apr 2010
Programs: UA 1K
Posts: 697
same issue
PHLyer82 is offline  
Old Nov 29, 11, 4:35 pm
  #5  
 
Join Date: Dec 2009
Location: Arlington, VA
Programs: United MP 1p, PC Ambassador, GP Platinum
Posts: 439
Me as well.


Also can't transfer miles between accounts.

Also the number for automated account info is giving a busy signal.

Annoying.
IADtoWhere is offline  
Old Nov 29, 11, 4:39 pm
  #6  
FlyerTalk Evangelist
 
Join Date: Oct 2007
Location: Cleveland, OH
Programs: UA Priemier Gold
Posts: 38,774
Me 5
dergon darkhelm is offline  
Old Nov 29, 11, 4:40 pm
  #7  
Original Poster
 
Join Date: Oct 2011
Programs: CO Gold
Posts: 4
Just got off the phone with the elite desk. They said they are aware of it and are working on it and it's down for them as well. No ETA of when it will be back up.

regards,
Brian
bcaputo is offline  
Old Nov 29, 11, 4:41 pm
  #8  
 
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat; Hyatt Explorist; Marriott Titanium; Hertz Pres Cirlce
Posts: 2,375
Same issue here as well. Tried calling the OnePass service center but was kicked off "due to high call volume". Seems like there is a major service issue across the website platform.

And just think - we get to keep SHARES moving forward....
mh3265a is offline  
Old Nov 29, 11, 4:41 pm
  #9  
 
Join Date: Feb 2007
Location: WAS
Programs: UA Premier Gold
Posts: 405
I assume this issue is systemwide, or at least affecting a lot of people.

I tried to check into a flight that departs in 24 hours, and got the same error. My call to the OPSC got the "we're really busy, can't take your call, use the internet, goodbye" message... and then they hung up.

I seem to be able to initiate check-in through the mobile site without logging in, but it's very sloooooow.
adastra is offline  
Old Nov 29, 11, 4:47 pm
  #10  
 
Join Date: Apr 2008
Location: New to Texas
Programs: AA Plat
Posts: 894
Whew! I checked in for my flights alright using my ipad, and got my mobile boarding pass, but wanted to print hard copies. Couldn't log in from my laptop.

Blood pressure dropping now that I know it is a system thing.
Princess1 is offline  
Old Nov 29, 11, 8:13 pm
  #11  
 
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat; Hyatt Explorist; Marriott Titanium; Hertz Pres Cirlce
Posts: 2,375
Looks like the system is back-up and running again....
mh3265a is offline  
Old Nov 30, 11, 9:55 am
  #12  
 
Join Date: Mar 2009
Location: IAH
Programs: Formerly(!): CO Gold, Hyatt Plat, Marriott Silver, Hilton Gold, Loews Gold, Avis First.
Posts: 36
Thumbs down

Logged into CO.com no problem to check in for my (CO) flight tomorrow morning. However:

- CO.com says "This is a United reservation, click here to go to UAL.com"

- UAL.com says "This is a Continental reservation, click here to go to CO.com"

Just spoke with OPSC who blamed a "web error" and said I have to check in at the airport. So now I need to be on the road 15 minutes earlier - thanks, Mr Smisek. Doesn't anyone bother testing the IT before updates go live? My defection to WN has never been closer.
PositiveRater is offline  
Old Dec 4, 11, 10:48 pm
  #13  
 
Join Date: Nov 2010
Posts: 252
Again

Looks like it is acting up again tonight. I got the same error message now when I tried to login to my OnePass account.
FromPVG is offline  
Old Dec 4, 11, 10:52 pm
  #14  
 
Join Date: Aug 2011
Location: IAH
Programs: UA GS, DL-Gold, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,653
Originally Posted by FromPVG View Post
Looks like it is acting up again tonight. I got the same error message now when I tried to login to my OnePass account.
As per the post from UA Insider, they are doing maintenance on the site so some features are temporarily unavailable.
Air Houston is offline  
Old Dec 5, 11, 4:53 am
  #15  
 
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott Titanium (LT Plat), Hilton Gold
Posts: 2,743
At least they now have a message up telling people what's going on.

! Scheduled continental.com site maintenance will occur on December 4, 2011, starting at 10:00 p.m. CT. During this time, OnePass sign-in, My Account features and some other services will temporarily be unavailable. We apologize for the inconvenience.
tarheelnj is offline  

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