I really don't want to re-hash the gory details... but was called at 9PM on a Friday evening that my 8:20 AM departure was cancelled and hey could re-book me at 5:20 AM from a different airport. I agreed, because I had no choice at this point to attend a short function that day and return tha evening. I asked for an email conformation- had not received it after an hour, so I called Customer service... as I needed to go to bed to be at the airport at 4 AM. It was all set, but they still had me returning to the original airport... I made that change (or so I thought). The airport was crazy at 4 AM as apparently they moved everyone to that flight... I am guessing the 8:20 departure had a light load or something.

The proper return was actually never corrected until that evening at IAH... and my return flight was significantly delayed. I finally got home at 9 PM... for a trip that was supposed to be 8:20 departure and home by 5 PM. At no time did anyone ever apologize and actually had one agent tell me they wouldn't make the change, as there were no notes... I had to get a Supervisor to finally make the change.

Things happen, but if they are going to change my departure airport, I think they should return me there as well.

I too often ask for details, not to make you re-live the nightmare, but really just out of curiosity sake and just in case I face the same situation at some point(admittedly, I have called out a couple posters for telling us how bad CO is w/o providing any details at all).

I couldn't help but notice your handle, formerly SEA now BRO. Being from South Texas myself and now living in the SEA area, that's quite a change. Hope it's for good reason :) I'm assuming you were supposed to fly out of BRO, but instead had to go out of HRL, and then were retured to BRO? If so, that's total BS! FWIW, I would have been on the elite line in a second asking for a supervisor to simply let a live person know how badly they let me down. Last time I did I got 5,000 miles for a similar experience. Still wasn't enough for the headache I went through, but the apology I received from the supervisor was sincere enough.

I can understand your frustration, especially since you had to get up 3+ hours earlier. I don't know if this would work or not, but I would start emailing 1K voice, even if you're not still a 1K. Maybe they would be able to pay a little more attention to it then the dismal response from "we don't care"

Why the heck didn't you check your itiniery changes online? Changes are updated pretty much instantaneously. When my schedule changes, I NEVER wait for an e-mail - the changes are there for you to view yourself. If they're not, or the total itiniery doesn't match your expectations, call back immediately. Assuming "a light load" was the reason for cancellation suggests you've got it in mind that CO is out to do everything badly. There are a myriad of reasons for a flight cancellation. Believe me, CO would rather have everthing run as booked, therefore eliminating the inevitable complaints and begging for unreasonable compensation. Don't like CO? Go to another airline - I'm sure they never have cancelled flights, delayed departures, occasional bad CS, equipment problems. You got to your meeting and you got back. Probably not the way you wanted it, but if one doesn't expect roadbumps in air travel, you're gonna be very disappointed and perpetually po'd.

CO can take a while to send out email confirmations (can be hours). While us OCD types can review the updated res immediately, I think a timely email confirmation of the change is a reasonable expectation. Most airlines are able to provide this immediately (on UA or DL, my confirmation usually shows up before I end the phone call; on CO it can take a few minutes to a few hours).

As for the load cancellation, airlines factor loads into cancellations (or delays) all the time. If at a hub, and a certain type of plane goes mechanical, and they need to cancel something, load may be one of the factors. Just because the plane that went bad was assigned to Flight X doesn't mean Flight X gets cancelled. They can and do swap planes around and maybe cancel something that's less damaging to the operation or less impacting to the greater good of customers. That's where a light load, among other factors, comes into play.

I;m getting a different type of gesture (you know the one) from customer service, having to ask 8 times so far for my CO miles from a Sept 8th flight to post

This is the no. 1 problem I've had with CO this year. Not only does it stink when a flight doesn't post, but having to go through multiple channels just to get a simple flight posted makes it much harder

Yes, South TX is quite different but was work related. Fortunately, I like the International feel and South Padre Island!

You nailed it... and really all I wanted was an easy transition with a sincere apology as they were the ones who inconvenienced me. Last, I find it laughable it took so long for a response just to send me a letter informing me of 1,000 miles being added to my OP account. Kind of funny actually ;)

My question to OP - have you ever being confirmed for the 6am flight?