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First time upgrade on United metal, wasn't overly impressed

First time upgrade on United metal, wasn't overly impressed

 
Old Aug 23, 11, 10:00 am
  #1  
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First time upgrade on United metal, wasn't overly impressed

Flew IAH-ORD on Sunday on a United 767-300 and was UG to FC which is always nice especially since I am only Silver so far!

Interesting just to see the differences between CO and UA as far as how they do things. Not trying to knock UA but I've grown accustomed to the CA FC cabin and would tend to give it higher marks based on this recent flight but then again this size jet isn't in the current CO fleet.

1. No choices on pre-flight drinks, only water or OJ offered.
2. One male FA barking orders to turn of devices even before the PA announcement makes his way through the cabin and literally stands next to folks who are trying to power down. Sort of intimidating.
3. 20 minutes or so after the takeoff, drink orders are taken.
4. White napkins are put on the tray tables by FA.
5. Drinks arrive and are delivered from front of cabin to the back
6. Hot towels the size of baby wash clothes are handed out, made my wife and I laugh at the size. Nowhere to put them when done except on the nice white table cloth making it wet, eventually picked up.
7. FA starts at the back of cabin asking 2 pass. at a time which breakfast they want, then goes and gets it and goes to the next row as she works her way forward.
8. I had the egg entree, not bad but not nearly as hot as on CO FC. My wife had the fruit and cereal offering and the fruit plate was big and had nice choices.
9. Overall the seats were comfy but seemed slightly narrower than on CO. Also the headrests have to be lowered for takeoff and landing and aren't real comfortable hitting at my shoulder blade. And when was the last time you had those old corded phones in your arm rest? Do they even work anymore?
10. Lavs and rest of cabin were fine but you could really see the wear and tear, not sure how old these planes are but they could use a spruce up!
11. Other then the one FA barking at the beginning the FAs were nice and prompt and had no problems refilling drinks when asked to.
12 Flight arrived ahead of schedule and we even got a gate right away!

Enjoyed the flight and the upgrade!
Chrisinhouston is offline  
Old Aug 23, 11, 11:30 am
  #2  
 
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Originally Posted by Chrisinhouston View Post
Flew IAH-ORD on Sunday on a United 767-300 and was UG to FC which is always nice especially since I am only Silver so far!

Interesting just to see the differences between CO and UA as far as how they do things. Not trying to knock UA but I've grown accustomed to the CA FC cabin and would tend to give it higher marks based on this recent flight but then again this size jet isn't in the current CO fleet.

1. No choices on pre-flight drinks, only water or OJ offered.
2. One male FA barking orders to turn of devices even before the PA announcement makes his way through the cabin and literally stands next to folks who are trying to power down. Sort of intimidating.
3. 20 minutes or so after the takeoff, drink orders are taken.
4. White napkins are put on the tray tables by FA.
5. Drinks arrive and are delivered from front of cabin to the back
6. Hot towels the size of baby wash clothes are handed out, made my wife and I laugh at the size. Nowhere to put them when done except on the nice white table cloth making it wet, eventually picked up.
7. FA starts at the back of cabin asking 2 pass. at a time which breakfast they want, then goes and gets it and goes to the next row as she works her way forward.
8. I had the egg entree, not bad but not nearly as hot as on CO FC. My wife had the fruit and cereal offering and the fruit plate was big and had nice choices.
9. Overall the seats were comfy but seemed slightly narrower than on CO. Also the headrests have to be lowered for takeoff and landing and aren't real comfortable hitting at my shoulder blade. And when was the last time you had those old corded phones in your arm rest? Do they even work anymore?
10. Lavs and rest of cabin were fine but you could really see the wear and tear, not sure how old these planes are but they could use a spruce up!
11. Other then the one FA barking at the beginning the FAs were nice and prompt and had no problems refilling drinks when asked to.
12 Flight arrived ahead of schedule and we even got a gate right away!

Enjoyed the flight and the upgrade!
I'm confused (not so unusual, I know). You start off in the headline by saying you weren't impressed, and finish by saying you enjoyed the flight and upgrade.
danville 1K is offline  
Old Aug 23, 11, 11:34 am
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Well, actually CO does have similar sized equipment being the 764 which is a bit larger and the 762 which is smaller......

Of course, the seating in the domestic UA 763s in F is six across while it is five across in the BF cabins on board CO's 767s....

However, it appears all of UA's domestic 763s will be getting new lie flat seats in F so this situation should improve.
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Old Aug 23, 11, 3:52 pm
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i think the pmua folks call them ghetto birds. cracks me up.
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Old Aug 23, 11, 3:55 pm
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Headrest is the biggest issue for me, really uncomfortable.
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Old Aug 23, 11, 4:05 pm
  #6  
 
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Originally Posted by bearkatt View Post
i think the pmua folks call them ghetto birds. cracks me up.
Indeed they are ghetto birds!

OP, sadly your first UA upgrade was on the worst mainline plane in the fleet for first. Fortunately the recently announced fleet upgrades will eliminate those horrible narrow F seats and replace them with flat beds. And, predeparture beverages will be improved in September.. no more standard water/oj.
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Old Aug 23, 11, 4:17 pm
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Originally Posted by danville 1K View Post
I'm confused (not so unusual, I know). You start off in the headline by saying you weren't impressed, and finish by saying you enjoyed the flight and upgrade.
Sorry, I meant I wasn't impressed in that the flight was no better then or equal to what I am used to on CO but I did enjoy the upgrade as always and safely getting to my semi final destination!
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Old Aug 23, 11, 4:21 pm
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Originally Posted by jlemon View Post
Well, actually CO does have similar sized equipment being the 764 which is a bit larger and the 762 which is smaller......

Of course, the seating in the domestic UA 763s in F is six across while it is five across in the BF cabins on board CO's 767s....
Thanks for clarifying that, I don't think I've been on that model in FC. My main reason for mentioning their model is that the size of FC might be why they don't do pre flight drink orders or serve the food the way they do. Like I said, this was my first FC UA flight.
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Old Aug 23, 11, 4:24 pm
  #9  
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Originally Posted by SEA1K4EVR View Post
Fortunately the recently announced fleet upgrades will eliminate those horrible narrow F seats and replace them with flat beds. And, predeparture beverages will be improved in September.. no more standard water/oj.
That's why I like Flyer Talk. It's like going to the Oracle of Delphi!^^
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Old Aug 24, 11, 10:06 am
  #10  
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fwiw, I always put my used towel on the armrest, keeping the table cloth dry..
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Old Aug 24, 11, 5:39 pm
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Originally Posted by SEA1K4EVR View Post
Indeed they are ghetto birds!

OP, sadly your first UA upgrade was on the worst mainline plane in the fleet for first. Fortunately the recently announced fleet upgrades will eliminate those horrible narrow F seats and replace them with flat beds. And, predeparture beverages will be improved in September.. no more standard water/oj.
Of course the flip side of that coin is number of seats in the cabin will shrink, making it even less likely the 2Ps/Silvers will ever experience the upgrades in the future.
danville 1K is offline  
Old Aug 24, 11, 7:05 pm
  #12  
 
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Originally Posted by Continental250K View Post
Free UG as a lowly Silver and the guys complaining.

Unreal. 
 Unreal, indeed.

I am curious about silver EUA success percentage on CO.
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Old Aug 24, 11, 8:32 pm
  #13  
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Originally Posted by Chrisinhouston View Post
1. No choices on pre-flight drinks, only water or OJ offered.
This will be changing to the CO version very soon.
Originally Posted by Chrisinhouston View Post
2. One male FA barking orders to turn of devices even before the PA announcement makes his way through the cabin and literally stands next to folks who are trying to power down. Sort of intimidating.
Some crew are better than others.
Originally Posted by Chrisinhouston View Post
6. Hot towels the size of baby wash clothes are handed out, made my wife and I laugh at the size.
I've never noticed them to be particularly different in size than the CO ones.
Originally Posted by Chrisinhouston View Post
9. Overall the seats were comfy but seemed slightly narrower than on CO. Also the headrests have to be lowered for takeoff and landing and aren't real comfortable hitting at my shoulder blade.
Agreed, though apparently it doesn't matter to many since that's only for 30-45 minutes of the trip.
Originally Posted by Chrisinhouston View Post
And when was the last time you had those old corded phones in your arm rest? Do they even work anymore?
No, they do not.

I don't find the upgrade on the domestic 763 to be particularly "special" versus E+ on the same plane. I actually traded my F seat with a woman in E+ on my last DEN-HNL flight so she and her husband could sit together. The FAs actually got a bit mad at me for making the trade.
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Old Aug 24, 11, 11:23 pm
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Originally Posted by SEA1K4EVR View Post
Indeed they are ghetto birds!

OP, sadly your first UA upgrade was on the worst mainline plane in the fleet for first. Fortunately the recently announced fleet upgrades will eliminate those horrible narrow F seats and replace them with flat beds. And, predeparture beverages will be improved in September.. no more standard water/oj.
What's the best mainline plane in their fleet?
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Old Aug 24, 11, 11:24 pm
  #15  
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Originally Posted by Ysitincoach View Post
What's the best mainline plane in their fleet?
Personally, I like the A320>A319>757>77D>767. The A320 F cabin, while small, seems to provide better FA service. Other than that, they're mostly equal, except for the 19" seats on the 767.
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