Well, THAT didn't go as planned...
Jun 10, 2011, 2:55 am
#16
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
No what everyone is saying is that the FC cabin is created equal and CO lets people know how meals are taken, AA does FEBO and UA does by F, Status, and fare class.
With all the complaining about how CO policies are complex this is where UA fails. Does a person who uses miles to upgrade deserve a higher priority than a 1K.... sure they do as they paid more for that particular flight to ugrade than the 1K who used UDU.
I HOPE that COs policy makes it going forward. I know that if I sit near the front I can get my meal choice.
If we go with UAs method then I expect it to be applied in the Y cabin so I can get first dibbs on BOB items when upgrades don't clear. Its the same argument most UA folks are making with regards to FC, but could also apply to the Y cabin.
RAH RAH....WAH WAH!!!!
To the OP if indeed the FA did take your meal choice then maybe one our resident FAs can tell us on average how many salads are loaded. This would be a good indication if your meal was taken for furture reference. Honestly this is of in consequence with regards to UA/CO as on AA sometimes pilots are given first choice over PAX(now that is just wrong).
With all the complaining about how CO policies are complex this is where UA fails. Does a person who uses miles to upgrade deserve a higher priority than a 1K.... sure they do as they paid more for that particular flight to ugrade than the 1K who used UDU.
I HOPE that COs policy makes it going forward. I know that if I sit near the front I can get my meal choice.
If we go with UAs method then I expect it to be applied in the Y cabin so I can get first dibbs on BOB items when upgrades don't clear. Its the same argument most UA folks are making with regards to FC, but could also apply to the Y cabin.
RAH RAH....WAH WAH!!!!
To the OP if indeed the FA did take your meal choice then maybe one our resident FAs can tell us on average how many salads are loaded. This would be a good indication if your meal was taken for furture reference. Honestly this is of in consequence with regards to UA/CO as on AA sometimes pilots are given first choice over PAX(now that is just wrong).
Jun 10, 2011, 5:07 am
#17
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
Why am I not surprised that this letter came from a 1K...
Jun 10, 2011, 5:21 am
#18
A FlyerTalk Posting Legend
Join Date: Oct 2007
Location: Cleveland, OH
Programs: UA Priemier Gold
Posts: 61,316
Jun 10, 2011, 6:07 am
#19
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,235
To all the 1K's out there who may be confused by the reception the OP is getting...
Maybe I've just missed it, but generally you don't see legacy CO posters starting out their posts or correspondence with "As a (insert your status) flyer, I ..." unless the benefit you're complaining that you're not getting is unique to that status. I've always felt that status is what gets you into the FC seat (or not), but once you're in the seat you're the same as everyone else in FC.
I'm more interested in having the FA's focus on getting the Y passengers seated so we can leave on time, than I am concerned with them constantly checking their manafest to figure out in what order to serve the preflight drinks.
And as for issues related to quantity of meals/salads/etc in FC, if you have a dietary issue, why not quietly tell an FA before the flight departs and specifically request the vegetarian option, for example? Most FAs would do their best to help you there.
Maybe I've just missed it, but generally you don't see legacy CO posters starting out their posts or correspondence with "As a (insert your status) flyer, I ..." unless the benefit you're complaining that you're not getting is unique to that status. I've always felt that status is what gets you into the FC seat (or not), but once you're in the seat you're the same as everyone else in FC.
I'm more interested in having the FA's focus on getting the Y passengers seated so we can leave on time, than I am concerned with them constantly checking their manafest to figure out in what order to serve the preflight drinks.
And as for issues related to quantity of meals/salads/etc in FC, if you have a dietary issue, why not quietly tell an FA before the flight departs and specifically request the vegetarian option, for example? Most FAs would do their best to help you there.
Jun 10, 2011, 6:21 am
#20
Join Date: Oct 2009
Location: Austin, TX
Programs: AA LT Plat, UA 1k/1mm+, National EE, IC Plat, Bonvoy Gold
Posts: 2,605
If the FA indeed told pax no salad was available only to eat it herself, then that is non-sense. That said, I don't agree that food should be served by status/fareclass. That is really unnecessarily complicated.
Why not do FEBO like AA and add a functionality to the website that allows for requesting kosher/halal/vegetarian meals for a particular flight if confirmed in FF? Wouldn't that be much easier?
Why not do FEBO like AA and add a functionality to the website that allows for requesting kosher/halal/vegetarian meals for a particular flight if confirmed in FF? Wouldn't that be much easier?
Jun 10, 2011, 7:23 am
#21
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,454
If the FA indeed told pax no salad was available only to eat it herself, then that is non-sense. That said, I don't agree that food should be served by status/fareclass. That is really unnecessarily complicated.
Why not do FEBO like AA and add a functionality to the website that allows for requesting kosher/halal/vegetarian meals for a particular flight if confirmed in FF? Wouldn't that be much easier?
Why not do FEBO like AA and add a functionality to the website that allows for requesting kosher/halal/vegetarian meals for a particular flight if confirmed in FF? Wouldn't that be much easier?
Jun 10, 2011, 9:41 am
#22
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
), it's not complicated at all, and most UA FAs have no problem implementing it seamlessly. I understand it would be a change for PMCO FAs to do things this way, and I can even appreciate that it may seem complicated, but really it isn't. One certainly may feel that means should not be done this way, but that's a separate issue from whether it's "too complicated." It's just not.
Why not do FEBO like AA and add a functionality to the website that allows for requesting kosher/halal/vegetarian meals for a particular flight if confirmed in FF? Wouldn't that be much easier?
I personally do not pay full fare for F, but if I did, and was told that I couldn't have the meal I wanted because I was sitting in the wrong place in the cabin, frankly I would be p-od.
Jun 10, 2011, 9:48 am
#23
Join Date: Dec 2009
Posts: 205
Just to put a serious wrinkle into the conspiracy of the stolen salad, the crew meal given to us during lunch flights just happens to be a chef SALAD! 
It is comprised of 100% iceberg lettuce of questionable freshness with a few slabs of cold cuts/cheese applied to the top. Throw in a glob of casear dressing and you got yourself a yummy lunch. I'm sure Jeff will get to the bottom of this.
It is comprised of 100% iceberg lettuce of questionable freshness with a few slabs of cold cuts/cheese applied to the top. Throw in a glob of casear dressing and you got yourself a yummy lunch. I'm sure Jeff will get to the bottom of this.
Jun 10, 2011, 10:23 am
#24
FlyerTalk Evangelist
Join Date: Apr 2010
Location: LFT
Programs: AA Plat, lots of AA, AS, DL, UA miles, former top level CO Elite (sigh...)
Posts: 10,795
Just to put a serious wrinkle into the conspiracy of the stolen salad, the crew meal given to us during lunch flights just happens to be a chef SALAD! It is comprised of 100% iceberg lettuce of questionable freshness with a few slabs of cold cuts/cheese applied to the top. Throw in a glob of casear dressing and you got yourself a yummy lunch. I'm sure Jeff will get to the bottom of this.
It is comprised of 100% iceberg lettuce of questionable freshness with a few slabs of cold cuts/cheese applied to the top. Throw in a glob of casear dressing and you got yourself a yummy lunch. I'm sure Jeff will get to the bottom of this.
Jun 10, 2011, 12:11 pm
#25
FlyerTalk Evangelist
Join Date: Mar 2008
Location: ACT/GRK/DAL/ABI/MIA/FLL
Programs: OMNIArchist, OMNIArchy!, OMNIIDGAS
Posts: 23,478
Jun 10, 2011, 12:39 pm
#26
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
I can understand a GS who paid full fare for F wanting to ensure he has his meal choice before a 2P was was UDUed at the gate gets his choice. But that's not the current policy on CO. So perhaps write a letter to Mileage Plus or whoever saying you want that policy to remain in place of CO's. But don't complain about a non-existent policy that wasn't implemented @:-)
If only they still even had special meals in F! 
If the FA indeed told pax no salad was available only to eat it herself, then that is non-sense. That said, I don't agree that food should be served by status/fareclass. That is really unnecessarily complicated.
Why not do FEBO like AA and add a functionality to the website that allows for requesting kosher/halal/vegetarian meals for a particular flight if confirmed in FF? Wouldn't that be much easier?
Why not do FEBO like AA and add a functionality to the website that allows for requesting kosher/halal/vegetarian meals for a particular flight if confirmed in FF? Wouldn't that be much easier?
Jun 10, 2011, 1:35 pm
#27
Join Date: Jul 2007
Location: rdu and nyc
Programs: US silver, DL exGM, UA ex1K (now GM), B6, WN, AA
Posts: 125
When you end up in Y, would you pay for an F meal?
Seditious question for the complainers...
It obviously makes no sense to load enough meals for everyone to get their first choice most of the time if the leftover meals have to be discarded at the end of the flight...what if they were available for sale in Y at a premium cost (e.g. higher than the Buy-on-Board standard entries)? Would you actually buy the leftover F meals?
It obviously makes no sense to load enough meals for everyone to get their first choice most of the time if the leftover meals have to be discarded at the end of the flight...what if they were available for sale in Y at a premium cost (e.g. higher than the Buy-on-Board standard entries)? Would you actually buy the leftover F meals?
Jun 10, 2011, 2:04 pm
#28
Join Date: May 2005
Location: IAH
Programs: UA Premier Gold, AA, Hertz, Avis, Marriott, Hilton HH
Posts: 372
I think CO needs to install a little pull ticket device right before entering the aircraft. Then, when it's time to serve meals, you just look up at the "Now Serving Number XXX" monitor which has been installed at each seat, ring your attendant button, and order your meal. First come, first served.
Jun 11, 2011, 9:12 am
#29
Join Date: Jun 2010
Posts: 330
Personally, I'd take the salad over just about everything they offer at lunch, especially the hamburgers which I wouldn't touch but that's just me. And those of that get upgraded from time to time know the routine, if you want better selection try to get a seat father up! How is this any different than complaining about the way they board the plane? They sure won't please everyone!
When I left out of LAX last trip and new I was in coach I stopped at a Whole Foods Market just south on the PCH and got a great salad!
When I left out of LAX last trip and new I was in coach I stopped at a Whole Foods Market just south on the PCH and got a great salad!
Jun 11, 2011, 9:20 am
#30
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,089
Could it be that the crew meal on that flight was the same as the passengers get? I've seen that on United.
