Missing miles for Onepass shopping
May 30, 2011, 1:51 pm
#1
Original Poster
Join Date: Aug 2009
Posts: 5
Missing miles for Onepass shopping
Anyone having trouble getting credit for shopping done through the Onepass shopping portal? Numerous attempts of sending the receipt. They just tell me to send the receipt (already done) and wait 90 days. It has already been over 90 days since the purchase.
Thanks.
Thanks.
May 30, 2011, 2:15 pm
#2
Join Date: May 2011
Location: Herndon, VA
Posts: 67
I haven't had any difficulty yet. I made a purchase earlier today, so I'll let you know about that one in 90 days. 
May 31, 2011, 7:37 am
#3
Join Date: Aug 2010
Location: NYC, CLE
Programs: UA 1K, Starwood Platinum, Hyatt Platinum
Posts: 108
Bought flowers for mothers day and those miles posted in two phases - one was a "deposit" and the other was the actual miles due (bc of twice the miles I'm assuming). All the miles posted within 3-4 weeks. I'm actually waiting for a twice the miles deposit for shopping on Apple.com. Miles haven't posted yet, even though charge went through a few weeks ago. I have doubts about how well some of these purchases are tracked via continental's website for miles purposes...might give the onepass service center a call soon
Jun 3, 2011, 5:57 am
#4
Original Poster
Join Date: Aug 2009
Posts: 5
Interestingly, my Apple purchases have provided the expected number of miles within a few weeks. It was the flowers I bought for Valentines day that I did not get miles for yet. Ugh.
Jun 3, 2011, 7:25 am
#5
Join Date: Mar 2011
Location: FLL
Posts: 14
Its a crap shoot. TurboTax and 1800 flowers miles showed up, BestBuy and Kohls never.
Jun 3, 2011, 8:09 am
#7
Formerly known as iahsumr
Join Date: Jan 2011
Posts: 520
Just a data point, my Mother's Day 1-800 Flowers regular miles showed up about a week ago, but the Twice the Miles portion for using the One Pass Plus card have yet to appear.
My Netflix from early May has not yet appeared.
My Netflix from early May has not yet appeared.
Jun 3, 2011, 11:07 am
#8
Join Date: Feb 2011
Location: PHX and TUS
Programs: UA 1K SPG Plat HHonors Diamond
Posts: 253
Both Macys and Godiva purchases showed up in their separate listings...and all four posted....I'm glad cause the Godiva purchase was $1600 at 20 miles/$ haha.
Jun 3, 2011, 3:34 pm
#9
Join Date: May 2000
Location: Home: Arlington, VA; Home airports: IAD/DCA/BWI
Programs: Active: AA, UA, DL
Posts: 4,095
Jun 3, 2011, 8:18 pm
#10
Join Date: Feb 2011
Location: PHX and TUS
Programs: UA 1K SPG Plat HHonors Diamond
Posts: 253
Jun 4, 2011, 8:26 am
#11
Join Date: Feb 2011
Location: Swamps of Jersey
Programs: US Silver, Club Carlson Gold
Posts: 376
I have 4 purchases that are over 60 days old that haven't posted. Emailed CO with receipt, got the "contacting retailer, wait 90 days" response.
All told there's nearly 50k miles in play, so I'll be quite unhappy if this doesn't get resolved.
All told there's nearly 50k miles in play, so I'll be quite unhappy if this doesn't get resolved.
Jun 4, 2011, 10:30 am
#12
Join Date: Feb 2011
Location: Swamps of Jersey
Programs: US Silver, Club Carlson Gold
Posts: 376
Do all airline shopping programs have these troubles, or is CO just terrible at it? Once the "Twice the Miles" program ends on 7/19 I will probably move my shopping somewhere else and I hate having to fight for every purchase credit.
Jun 8, 2011, 7:37 am
#13
Join Date: Jul 2009
Location: WAS
Programs: BA Gold, HH
Posts: 673
my best buy purchases from end of Nov, beginning of Dec didnt show up until well into March. ocassionally i do have to submit a spreadsheet to them to get the miles to post but i usually just keep track and submit it after 90 days. i don't give up though b/c dangit, i want my miles.
Jun 21, 2011, 3:56 pm
#14
Join Date: Aug 2010
Posts: 633
Do we need to have the credit card account active to get the double miles? I just made a big purchase through the onepass site with double miles but my annual fee comes due next month. I had hoped to have had the miles by then.
Also who do you contact or email when you don't get the miles?
Also who do you contact or email when you don't get the miles?
Jun 21, 2011, 7:22 pm
#15
Join Date: May 2010
Location: NJ
Posts: 1,389
Do we need to have the credit card account active to get the double miles? I just made a big purchase through the onepass site with double miles but my annual fee comes due next month. I had hoped to have had the miles by then.
Also who do you contact or email when you don't get the miles?
Also who do you contact or email when you don't get the miles?
Submit to: [email protected] or mail the documents to the address listed below.