Shop OnePass Twice the Miles ending 19-July-2011
Aug 31, 2011, 2:05 am
#46
Join Date: May 2005
Location: Houston (IAH,HOU) / Kāʻanapali (JHM,OGG)
Programs: UA GS 2MM, AA P 2MM, DL PM, US P, VS G, SPG LT P, HH D, HYATT P, PC P, AVIS PC, HERTZ PLAT
Posts: 970
FTD.com posted for July. Nothing else though (missing lots of items in July).
Sep 6, 2011, 3:53 pm
#47
Join Date: Dec 2004
Location: SEA
Posts: 1,887
What do you guys usually do for missing purchases? Email or call?
Sep 21, 2011, 1:32 pm
#48
Join Date: Jan 2011
Posts: 123
Email. call and fax. I just had a problem with miles not posting from July. Keep up the pressure on the merchant you bought merchandise from and Continental. Email and fax copies of your receipts to Onepass. They will verify the purchase with the merchant. Fax to: 713-324-3702 Hope that helps
Sep 21, 2011, 4:48 pm
#49
Join Date: Dec 2004
Location: SEA
Posts: 1,887
I emailed. They told me to call. I called. They told me to email. I emailed and told them not to tell me to call. Fortunately the tail chasing ended there, and now they are finally "researching". I'm not too worried about getting the miles but I'd have to say Shop OnePass ranks near the bottom of shopping portals I've used. I used US Airways shopping for the same merchant a month earlier and my miles posted immediately.
Sep 21, 2011, 10:19 pm
#50
Join Date: Dec 2004
Location: SEA
Posts: 1,887
Well, good news - my 45K miles just posted and my bonus should post within 4 weeks. I guess it was worth the wait, grin.
Sep 28, 2011, 12:23 pm
#51
Join Date: May 2009
Location: Los Angeles, CA
Programs: United Platinum
Posts: 207
My July purchases never posted so I just emailed the missing mileage form / receipts to Continental. They were from two different sites (Target and Kmart) so I think the mistake is on Continental's side of things.