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Pls help - OnePass miles from SAA Flight
Hi All,
I've searched the forums but cant quite find this specific issue anywhere so hopefully someone can help me out please Took a trip with my g/f in Feb from London to South Africa and back on SAA. We put our OnePass numbers into the booking at booking/reservation time and then again made sure they were correct at check in. They are printed on the boarding passes which we luckily still have. My miles got credited within a week or 2 but hers didn't. So gave it another 3 or 4 weeks and this week scanned the boarding passes (with the OnePass numbers on them) and the booking confirmation and sent it in to OnePass service centre. They came back with: Dear XXXXXX In getting your miles credited to your account, you will need to send the original boarding passes to: Continental Airlines OnePass Service Center P.O. Box 4365 Houston, TX 77210-4365 Include a short note outlining what you would like them to do. In the future, you should be able to add them yourself online at continental.com. All you have to do is sign into your OnePass account using your pin code, and then using the ticket numbers, you can add them instantly. I think you will find this most helpful! We thank you for choosing to fly with us, and for being a valued OnePass member. Kindest regards to you Hello XXXXX, Thank you for your email. You can add the flights yourself by signing into your OnePass account online at continental.com. You will need your pin code to add them this way. If you do not have your pin code, then the only way to add the miles is to send the original boarding passes to the OnePass Service Center. I am sorry, that is their policy. I am in Customer Care and all requests for OnePass mileage credit for flights taken, must go through OnePass and be added by them. I do agree with you, that if you can sign in online at continental.com, that is the very best way to handle this. I would also caution you to always keep your original boarding passes after you travel, until the miles for your flights are added. Kind regards to you. First of all, is there any other way to achieve this than to actually send the originals overseas? Is the scanned copy not sufficient? I do have the pin code, and have signed in, but cant find anywhere to claim these *A miles. Secondly, if we do have to send them and they are lost in the mail for whatever reason, we will have little proof of the actual flight. Third, I've looked on the site as suggested by the rep above, and cannot find anything like what she is talking about. Through googling, I've found the "Mileage Credit Request" page, but that seems to be only for CO flights, not Star Alliance. Some other posts suggest that people with 2 last names have trouble getting their miles credited - this is the case with my g/f. We are due to travel overseas again tomorrow, but if this is going to be the norm with OnePass and we have this hassle every time we need the miles credited (this is after ensuring the FF numbers are registered at booking and checkin mind you) I would rather switch to a UK or EU based FF program. Or one in the US or elsewhere that makes things slightly easier. A little frustrated! If anyone can help I'd be most appreciative Thanks |
Unfortunately, with partner airlines, CO OnePass wants you to physically mail them the original BP's. Scanned copies wont be accepted.
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Originally Posted by snod08
(Post 16169050)
Unfortunately, with partner airlines, CO OnePass wants you to physically mail them the original BP's. Scanned copies wont be accepted.
onepass @ coair.com Before submitting for missing mileage credit, learn more about how long it takes for mileage to be credited to your OnePass Account For missing mileage credit requests for flights on alliance partners email a scanned copy of your ticket receipt or travel agency invoice, including ticket number and a scanned copy of boarding pass. Please find attached my receipt and boarding pass for a flight taken on partner airline Turkish (TK) in December 2009. The miles never showed up in my OnePass account. Please credit them to my account at your earliest convenience. That second reply was likely from someone who misunderstood the question and thought you were talking about assigning a OnePass number to a future reservation. Either way, it should be possible to complete the transaction by email. |
Originally Posted by sbm12
(Post 16170559)
This was not my experience; I had a TK flight that I scanned and sent in and got credited. CO even explicitly states that it is possible on their site:
. For me, (usually LH is the partner involved and once UA), I had to send actual BP's by postal mail. In these cases, I had initially did the photo/pdf/email thing. However, OPSC did not accept it and wanted real BP's in hand. |
Thanks sbm12, I'll try again and hopefully come right this time
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In the past I have had to print off paper copies of eTickets and mail them in to get miles credited.
My theory is that once you do that you go past the 'cheaper to just credit the d*mn miles than keep saying no' threshold. |
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