RNE

Case in point. I just booked an Easter getaway to Maui for the Statuesque Mrs. RNE and me. I chose UA flights on united.com because they were cheaper than CO, were at better times with better connections, I got to use my $50 UA voucher, and I receive 3 x $ in miles via purchasing with my Chase United Mileage Plus Visa. ^

But, despite using a Chase card and holding the Chase Presidential Plus card, I'm liable for UA's baggage fees! Considering UA and CO have merged, and more and more PP card holders are going to book UA flights, the PP card's bag fee waiver should count for either carrier or it won't be worth a tinker's dam.

RNE, addressing Jamie and Jeff Baby directly: Gentlemen, as your lord and master, know that I shall be most displeased if this waiver is not in effect by April!

notquiteaff

How many PP card holders are there that don't also have at least CO silver elite status?

RNE

Touché.

Apparently, however, there are enough non-elite PP card holders for Chase to offer them the benefit of bag fee waivers on CO. Now that CO is UA, the benefit should apply to both.

dweick

That would be true but CO isn't UA and UA isn't CO, yet.

You are in no worse a position than when you paid for the card.

JC1120

Correct. You're getting exactly what was promised to you.

theblakefish

I can see RNE's issue here...I would think that UA/CO would merge these two entities soon and this will be a non-issue....however, you will be subject to the old rules until that time...

trm2

Why don't you just book tsmrsrne in first class, then you could get a couple of bags free.

TWA Fan 1

That all makes sense, more or less.

It is still a little odd that you can fly on a CO flight, a company which has merged with United, on a plane operated by United Airlines, but still be held to Continental's rules...

CALMSP

I agree. Heading out on UA tomorrow afternoon IAH-DEN, but am going to have to pay the stupid bag fee. But I think I'm going to pay the 100 bucks to upgrade to first tonight and then I wont have to pay the bag fees.

But I do hope they will move this to the new UA as well.

JC1120

The problem is, its not just as simple as CO now being part of the new United Holding Company. It has also to do with whatever agreement CO made with Chase with regards to the reimbursements, etc. It's probably going to take Chase and the new UHC agreeing to what cards they want going forward, including the terms/benefits before we'll see a unified card that has benefits across both operating companies.

TWA Fan 1

Hogwash. They can just comp your bags as a gesture of goodwill...they can do it for anyone, and it certainly would be a small gesture for customers who have already spent a pretty penny (the card's annual fee) with the company.

JC1120

It'll probably cost more than you think. And then the question of who should pay for it...Chase? CO? Both? And out of what budget should it come? The companies calculated a certain cost/profit/revenue balance when they created the card, and you can't just arbitrarily increase a benefit without doing the math, potentially taking another benefit away, and have both companies agree to the changes.

CALMSP

but this isnt the only card tied to the bags, its any Chase card, and many have cards even before the bag fees were implemented. So I'm not sure that there is a contractual agreement to split bag fees.

notquiteaff

They could certainly do that. And I'd have no problems with them doing it.

But it's yet another rule that all UA agents need to (temporarily) learn. I am sure they already get a ton of memos with changes due to the merger. I'd suspect the number of people who would benefit from this proposed change is relatively small, so maybe it's just not deemed worth rolling it out to the thousands of UA TAs.

Just look at all the threads in the UA forum (not sure about here) about access to the lounges, and the myriad of rules that agents are expected to apply. And often they get it wrong, going by the messages here.

TWA Fan 1

No question.