Missing Miles for CO flight operated by UA

 
Old Nov 14, 10, 12:59 am
  #1  
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Join Date: May 2008
Location: Up in the Air
Programs: DL MM; UA MM/1K
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Missing Miles for CO flight operated by UA

I flew 3 segments on CO flights operated as UA code shares since Oct 1. My OnePass account was not credited for any of those flights.
Has anyone else encountered similar problems?
Is there any way to get someone to respond to missing mileage queries (I do not consider a standard template copied by an agent a human response).

Thanks
DLP
DLPhoenix is offline  
Old Nov 14, 10, 1:41 am
  #2  
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Join Date: Apr 2001
Location: NYC
Posts: 69,213
If you want credit fill in the form. Pretty simple, really. Not sure why you consider it insufficient, particularly as it generally works pretty well.

Is your OP number on the boarding pass stubs? There are some issues where the number doesn't "stick" through the whole reservation, especially if you initially book it with a MP number in there.
sbm12 is offline  
Old Nov 14, 10, 2:16 am
  #3  
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Originally Posted by sbm12 View Post
If you want credit fill in the form. Pretty simple, really. Not sure why you consider it insufficient, particularly as it generally works pretty well.
The e-form tells me the miles were already credited to my account (those for the CO operated segments were).
I received a nice template e-mail in response to my e-mail claim (which included photocopies of boarding passes). The miles didn't show up in my account within the promised 15 days. Wouldn't you be looking for someone to talk to if you were in my position?

Originally Posted by sbm12 View Post
Is your OP number on the boarding pass stubs? There are some issues where the number doesn't "stick" through the whole reservation, especially if you initially book it with a MP number in there.
My OP number is on the stub. I assume it was also in the system since UA Op-Upped me on one segment since I was *gold.

DLP
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Old Nov 14, 10, 12:11 pm
  #4  
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Join Date: Jul 2002
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Just be patient, I had to ask 3 or 4 times, but I did eventually get them credited. I think its part of the racket the run on customers
chasbondy is offline  
Old Nov 17, 10, 10:17 pm
  #5  
 
Join Date: Feb 2008
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I'm in the same boat for a Oct 10 flight in F. It was a two segment UA flight. Credit for one segment posted within a day. I'm still waiting for the second segment. I got the email message about 15 days after I submitted the claim. 15 days came and went. By the way, the email only says something uselessly vague about "after" 15 days. There's no Expected Completion Date or promise of any kind. Typical UA service.
Similar situation happened in March or April. I don't remember how long it took. It took a while.
Long Zhiren is offline  
Old Nov 18, 10, 11:12 am
  #6  
 
Join Date: Oct 2009
Location: Derbyshire,UK
Programs: BAEC Silver, IHG Gold
Posts: 94
lucky me

my recent inbound (Nov 8) TATL codeshare on UA credited quicker( 2 days) than the outbound (Nov 4) on CO (5 days)
killaypirate is offline  
Old Nov 18, 10, 11:24 am
  #7  
 
Join Date: Jul 2002
Location: Virginia, USA
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I'm having the reverse problem-can't get miles from a very long CO flight credited to UA, although my MP number is clearly on the reservation. CO says the info has been sent to UA electronically but UA keeps going back to CO for the info. Dog chasing tail. This has been going on for over a month--over 10k miles floating around somewhere.
JetAway is offline  
Old Jan 11, 11, 3:35 pm
  #8  
 
Join Date: Feb 2008
Posts: 734
Have you guys gotten your credit yet?
I haven't gotten anything from my October 10th IAD-JAX flight.
UA now says that I was a no-show.
Hell. I was there, in first class. I guess that my UA-issued boarding pass means nothing? I was not a no-show. UA was a no-show. They gave the first class passengers nothing but peanuts and now even less apparently.
Soon, status expires at the end of January instead of February. You could be jipped off if UA kicks your credit around indefinitely.
Long Zhiren is offline  

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