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Upgrade and FF# problems with US ticket on UA Metal

Upgrade and FF# problems with US ticket on UA Metal

 
Old Nov 10, 10, 12:42 pm
  #1  
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Join Date: Sep 2001
Location: Austin, tx, USA
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Upgrade and FF# problems with US ticket on UA Metal

I have a trip coming up next week. Outbound is on US and return is on UA. It is all on a US ticket. I call up US and add my Onepass number, no problem. I then called up the elite line and got transfered to the UA elite line (nice service BTW). I found out that:

1) UA did not have my Onepass number in their record. Once the agent entered it she was able to get me in E+ Lesson here is that you can't trust US entering the number in their system.

2) Since this is a US ticket, I am not eligible to be considered for an upgrade until the day of flight as the UA system will not process me (so I was told by the UA rep). Lesson here is not to book UA flights on a US ticket (or was the rep wrong).
octopic is offline  
Old Nov 10, 10, 12:56 pm
  #2  
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The rep was correct. for the UDU you have to be on UA metal and on either a UA/CO ticket or booked onto the UA/CO flight number.
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Old Nov 10, 10, 2:45 pm
  #3  
 
Join Date: Oct 2009
Location: Houston, TX
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Originally Posted by colpuck View Post
The rep was correct. for the UDU you have to be on UA metal and on either a UA/CO ticket or booked onto the UA/CO flight number.
And if it was booked through Orbitz?
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Old Nov 10, 10, 3:48 pm
  #4  
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Originally Posted by rebech34 View Post
And if it was booked through Orbitz?
Doesn't matter. Code/metal does, not booking channel.
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Old Nov 10, 10, 4:13 pm
  #5  
 
Join Date: Oct 2009
Location: Houston, TX
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Originally Posted by sbm12 View Post
Doesn't matter. Code/metal does, not booking channel.
Silly me. you're right. thanks!
rebech34 is offline  

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