Presidents Club mess up
#1
Original Poster
Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,494
Presidents Club mess up
Last month I flew through IAH and renewed my PC Membership. I didn't receive any new card and I continued to get "There's still time to renew" emails and cards in the mail. So I called the PC line today as I fly tomorrow. They showed me as not having renewed. Thank GOD I saved my receipt!
Without the document number, they had no record of my renewal. I was VERY lucky I had shoved the receipt into my Passport holder or I would be one po'd camper. (Or is that one po'd flier?)
The rep was able to find the number and put me in the system, but I still have an expired card. Just my luck, it expired on October 31st. There's no problem with the clubs at IAH where I change planes, but my favorite part of the PC system is my airport DTW's Luftstansa Louge. They have the BEST hot chocolate I've ever had. Hand's down. The Best.
So I asked the PC rep if I would have any trouble tomorrow when I get to the lounge. She said I might. I have my expired card and my receipt from CO, but she says I might not get in. I'm a Plat flying 1st Class but not Business Class; even my Star Alliance membership doesn't help.
She said that they were welcome to CALL the PC line but I guess we'll see. What ticks me off is that I didn't do anything wrong. I renewed at the club b/c I'd been in Vegas and had some extra cash, which I used along with a CC for the remaining balance.
I've been thinking about that hot chocolate for a month so I'm hoping that it works out and the lady I see every month at the DTW lounge isn't going to cause a problem. But I learned a valuable lesson: KEEP RECEIPTS! W/O it, even CO wasn't going to recognize me. And they still don't know WHY the number didn't go through. It went through on my credit card on the day I renewed, but the computer showed me as expired.
Lesson learned!
Without the document number, they had no record of my renewal. I was VERY lucky I had shoved the receipt into my Passport holder or I would be one po'd camper. (Or is that one po'd flier?)
The rep was able to find the number and put me in the system, but I still have an expired card. Just my luck, it expired on October 31st. There's no problem with the clubs at IAH where I change planes, but my favorite part of the PC system is my airport DTW's Luftstansa Louge. They have the BEST hot chocolate I've ever had. Hand's down. The Best.
So I asked the PC rep if I would have any trouble tomorrow when I get to the lounge. She said I might. I have my expired card and my receipt from CO, but she says I might not get in. I'm a Plat flying 1st Class but not Business Class; even my Star Alliance membership doesn't help.
She said that they were welcome to CALL the PC line but I guess we'll see. What ticks me off is that I didn't do anything wrong. I renewed at the club b/c I'd been in Vegas and had some extra cash, which I used along with a CC for the remaining balance.
I've been thinking about that hot chocolate for a month so I'm hoping that it works out and the lady I see every month at the DTW lounge isn't going to cause a problem. But I learned a valuable lesson: KEEP RECEIPTS! W/O it, even CO wasn't going to recognize me. And they still don't know WHY the number didn't go through. It went through on my credit card on the day I renewed, but the computer showed me as expired.
Lesson learned!
#2
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,032
I see that you're Co Plat/*G. When I've been to the LH lounge in DTW, they just swipe my Co Plat card and allow me access. I've offered both that and the PC card, but they haven't showed interest there (in the 3 times I've been there). Good luck!
#3
Original Poster
Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,494
Thanks! I always get the same lady there so I am hoping she is there tomorrow morning. And I agree, they usually just look at boarding passes and ID. But the PC lady on the phone said there "might" be a problem. I didn't quite understand what she was saying, something about Senator versus Ambassador or something like that.
I really don't anticipate a problem, but am bringing my receipt, just in case. I know the Plat card is the same number as the PC card so maybe that is why they take the Plat card? But my card's strip doesn't work so we'll see!
I really don't anticipate a problem, but am bringing my receipt, just in case. I know the Plat card is the same number as the PC card so maybe that is why they take the Plat card? But my card's strip doesn't work so we'll see!
#4
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
#5
Original Poster
Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,494
It's Domestic
But I DID renew the membership on October 5th and have the receipt. I have my Plat card, old PC card and will have 1st Class boarding passes. I AM a PC member & have been for YEARS! I just don't have the new card yet. I sure hope that isn't a problem!
It's just my luck- I have to work on my birthday weekend and be alone in a strange city. I was looking forward to 2 things- my UG at the W and getting my scrumptious hot chocolate tomorrow morning.
I guess I just wait and see.
But I DID renew the membership on October 5th and have the receipt. I have my Plat card, old PC card and will have 1st Class boarding passes. I AM a PC member & have been for YEARS! I just don't have the new card yet. I sure hope that isn't a problem!
It's just my luck- I have to work on my birthday weekend and be alone in a strange city. I was looking forward to 2 things- my UG at the W and getting my scrumptious hot chocolate tomorrow morning.
I guess I just wait and see.
#6
Join Date: Apr 2010
Location: SEA
Programs: AS MVP 75K, DL Diamond, LH SEN, Hyatt Globalist, Marriott Ambassador
Posts: 2,360
You can get into LH lounges with a *G card while flying domestically.
#7
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
In fact, a *G card grants better access with most European-based lounges than a CO PC card.
While I haven't been to the DTW lounge, typically with LH, a PC card gets you into the Business lounge, while a *G card gets you into the better Senator lounge.
So you really don't want to be showing that PC card if you don't have to. *G always trumps PC.
#8
Join Date: Apr 2010
Location: SEA
Programs: AS MVP 75K, DL Diamond, LH SEN, Hyatt Globalist, Marriott Ambassador
Posts: 2,360
In fact, a *G card grants better access with most European-based lounges than a CO PC card.
While I haven't been to the DTW lounge, typically with LH, a PC card gets you into the Business lounge, while a *G card gets you into the better Senator lounge.
So you really don't want to be showing that PC card if you don't have to. *G always trumps PC.
While I haven't been to the DTW lounge, typically with LH, a PC card gets you into the Business lounge, while a *G card gets you into the better Senator lounge.
So you really don't want to be showing that PC card if you don't have to. *G always trumps PC.
#9
FlyerTalk Evangelist
Join Date: Aug 2005
Location: DCA
Programs: Kommissar Giga-Posting Direktor, PWP; Fasano Nouveau Aristocrat; CO Platinum; BD Gold; MR Gold
Posts: 18,733
It doesn't matter that you don't have a current P Club card. A *A Gold card from a US-based airline is valid for admission to a non-US-based *A carrier's lounge, provided one has a same-day *A boarding pass, even if it is for a domestic US flight.
#10
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
CO has updated co.com and they indicate that you need to have an international *A boarding pass for same-day access to non-US/UA/CO lounges. Not sure if the rule changed, or CO is just trying to keep people from going over to LH, SQ, etc lounges at US airports.
#11
Join Date: Aug 2010
Location: WAS
Programs: UA 1K MM | Marriott LTT | National Car EE
Posts: 694
is this in reference only to US domestic airports? recently i became a pclub member and was looking into whether i would have access at the lounges in SIN if i wasn't flying outbound on a *A flight. as of now, the CO website seems to indicate that i have a "me + 1" privilege to the SQ and Thai lounges in that case.
#12
Original Poster
Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,494
Well, I got into LH club at DTW with NO problem this am. I started to hand her my PC card, explaining that I hadn't received the new one yet and she waved it off saying "You don't need the card b/c you're flying Business Class." Is First Class with CO considered Business Class with LH? I was flying 1st on CO but not out of the country. She didn't say "Business First" but "Business CLASS".
I wasn't going to argue- I wanted that hot chocolate!
I wasn't going to argue- I wanted that hot chocolate!
#13
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
Paid F?
I always figured they excluded domestic F since so many people were flying on upgrades....
Going to have to pay more attention to where LH lounges are domestically and give this trick a whirl. It does seem odd that I could get into a LH lounge when I can't get into a CO lounge when on a CO ticket.
I always figured they excluded domestic F since so many people were flying on upgrades....
Going to have to pay more attention to where LH lounges are domestically and give this trick a whirl. It does seem odd that I could get into a LH lounge when I can't get into a CO lounge when on a CO ticket.
#14
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Star Alliance Gold Customers Travelling in Any Class: Customers have access to any Star Alliance member carriers' owned lounges with the Star Alliance Gold logo at the entrance.
Customer must present a valid frequent flyer programme Star Alliance Gold level card
Customer must also present a boarding card for a same day Star Alliance flight departing from the local airport
Customer is entitled to one guest
Continental, United, and US Airways Star Alliance Gold customers may only access the Presidents Club, Red Carpet Club and US Airways Clubs within the U.S. when travelling in conjunction with a Star Alliance international flight.
It appears a *A Gold member may access any *A lounge with a valid boarding card for a *A flight from that lounge's airport. Exceptions: If you are a CO, UA, or US *Gold member you may only access those airlines respective clubs in the U.S. when travelling on a *A international flight unless you are a member of their club.
http://www.staralliance.com/en/benef...access-policy/