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Short-haul rewards (not) and CO's most professional work at home CS

Short-haul rewards (not) and CO's most professional work at home CS

 
Old Nov 2, 10, 7:22 pm
  #16  
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Join Date: Aug 2002
Location: Bay Area, CA
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Originally Posted by entropy View Post
I'm fairly confident that if I was on the phone with the 1K desk, they'd solve the problem within 10 minutes. They'd either manually price the award, or ticket it as is, and toss me 7k RDM.

But more importantly, they'd report it and ultimately get it fixed.

I reported a bad route to the 1K desk once, they verified it, offered to manually price my ticket, then reported it, and within a few days it was resolved for everyone.
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Old Nov 2, 10, 9:50 pm
  #17  
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A very helpful ESD agent got the job done
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Old Nov 2, 10, 10:17 pm
  #18  
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Originally Posted by entropy View Post
A very helpful ESD agent got the job done

Excellent! I never knew CO Insider worked the ESD desk.
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